At a Glance
- Tasks: Engage with customers, assist in-store, and enhance their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail known for its inclusive culture.
- Benefits: Enjoy a 25% staff discount and access to extensive development opportunities worldwide.
- Other info: Flexible part-time hours between 20-30 per week; apply with your CV in English!
- Why this job: Be part of a vibrant team that values creativity, collaboration, and customer connection.
- Qualifications: No prior experience needed; just bring your passion for fashion and a positive attitude.
Company Description
Job DescriptionAs the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You\'ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\'ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\'ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\'re not mandatory.
Qualifications- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others’ ideas and opinions
- You’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive and open-minded
- You’re willing to learn and adapt
- You’re collaborative, inclusive and supportive of others
- You have good Englishlanguage skills
This is a parttime position with a contract of 20 and 30 hours a week. Please apply by sending in yourCV in Englishas soon as possible!
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
#J-18808-LjbffrSales Advisor 20h - 30h in Glasgow employer: H&M
At H&M Group, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusivity and diversity. As a Sales Advisor, you'll enjoy attractive benefits such as a 25% staff discount across all our brands and participation in our H&M Incentive Program, alongside extensive development opportunities to grow your career. Join us in creating memorable shopping experiences while working in a supportive team environment that encourages collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 20h - 30h in Glasgow
✨Tip Number 1
Familiarise yourself with the latest fashion trends and the brand's offerings. This will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. Role-playing can help you feel more comfortable initiating conversations and providing assistance, which is key for a Sales Advisor.
✨Tip Number 3
Showcase your proactive nature by thinking of ways to enhance customer experiences. Prepare examples of how you've gone above and beyond in previous roles, even if they weren't in retail, to highlight your initiative.
✨Tip Number 4
Network with current employees or others in the industry to gain insights about the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Sales Advisor 20h - 30h in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the Sales Advisor role. Emphasise your ability to create welcoming experiences and your interest in fashion.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the brand and your proactive approach to customer service. Mention specific examples of how you've provided memorable shopping experiences in the past.
Showcase Your Communication Skills:In your application, demonstrate your strong communication skills. Use clear and positive language to convey your genuine interest in helping customers and your willingness to learn and adapt.
Highlight Team Collaboration:Mention any previous experiences where you worked collaboratively with a team. This will show your potential employer that you are supportive and inclusive, which aligns with their values.
How to prepare for a job interview at H&M
✨Show Your Customer Focus
As a Sales Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different role. Highlight your genuine interest in understanding customer needs and enhancing their shopping experience.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you went above and beyond to assist a customer or improve a process. This will show that you're not just reactive but also proactive in creating memorable experiences.
✨Express Your Passion for Fashion
Since the role involves working with garments and trends, be ready to discuss your interest in fashion. Share your favourite styles or brands and how you keep up with current trends. This will demonstrate your enthusiasm and fit for the brand.
✨Emphasise Team Collaboration
The job requires working closely with others, so be sure to highlight your teamwork skills. Discuss how you've successfully collaborated with colleagues in the past and how you support others in achieving common goals. This will show that you're a great fit for their inclusive culture.
