Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, enhance their shopping experience, and assist with stock management.
- Company: & OTHER STORIES, a trendy brand under the H&M Group.
- Benefits: 25% staff discount, global development opportunities, and participation in the H&M Incentive Program.
- Why this job: Be the friendly face of fashion and create memorable moments for customers.
- Qualifications: Customer-focused, adaptable, proactive, and passionate about fashion.
- Other info: Flexible hours available across Central London stores.
Overview
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.
Responsibilities
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
Preferable but not mandatory
- Understanding of store operations & customer service skills from previous retail experience
- Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
We have a variety of positions available with different contractual hours across all of our Central London stores. Please apply by sending in your CV in English as soon as possible.
Benefits
Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
#J-18808-Ljbffr
Sales Advisor 16h, 20h, 30h and 35h (Temporary) employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 16h, 20h, 30h and 35h (Temporary)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with & OTHER STORIES' products and values. This way, when you chat with customers, you can share your enthusiasm and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your communication skills! Engage in conversations with friends or family about fashion trends and customer service. The more comfortable you are talking to people, the easier it will be to connect with customers on the shop floor.
✨Tip Number 3
Be proactive! If you see a customer looking for something, don’t hesitate to approach them. Show that you’re eager to help and ready to make their shopping experience memorable. Remember, it’s all about creating those moments that matter!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep an eye out for opportunities that match your passion for fashion and customer service.
We think you need these skills to ace Sales Advisor 16h, 20h, 30h and 35h (Temporary)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our brand. A friendly tone can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experiences that align with the Sales Advisor role. Focus on customer service skills and any retail experience you have, even if it’s not directly related. We love seeing how your unique background can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to include all the essential information. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there, which can help you craft an even better application.
How to prepare for a job interview at H&M
✨Know the Brand Inside Out
Before your interview, take some time to really understand & OTHER STORIES. Familiarise yourself with their products, values, and what makes them unique. This will not only help you answer questions but also show your genuine enthusiasm for the brand.
✨Showcase Your Customer Service Skills
As a Sales Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to engage with people and provide excellent service during the interview.
✨Be Ready to Adapt
The retail environment can change quickly, so be prepared to discuss how you've handled unexpected situations in the past. Highlight your adaptability and flexibility, as these traits are essential for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how they celebrate successes within the store.