At a Glance
- Tasks: Engage customers, promote products, and maintain a tidy store environment.
- Company: Join H&M, a global leader in fashion retail with a commitment to inclusivity.
- Benefits: Enjoy employee discounts, health insurance, wellness programs, and a supportive work culture.
- Other info: Flexible hours and opportunities for career growth in a diverse workplace.
- Why this job: Be part of a dynamic team that values creativity and customer experience while promoting sustainability.
- Qualifications: Passion for fashion, strong communication skills, and previous retail or customer service experience required.
Overview
Job Description About the Role: As a Sales Advisor, you\'ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You\'ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You\'ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Responsibilities
- Customer Sales & Profit
- Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories and products in all areas of the store
- Ability to effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
- Represent yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice and processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Uphold best practices for any in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc)
- Support with opening and closing of the store
Knowledge, Skills & Qualifications
- As a Sales Advisor, you\'ll be passionate about fashion and everything we create in-store.
- Motivated by giving customers a great experience.
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
- You should also enjoy working in a collaborative and dynamic environment.
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
- Experience working with customer service in fashion, retail or other service-related industries.
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
- You\'ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
- We are an inclusive company where you\'re encouraged to be yourself at work.
- You will have access to a large global talent community, where career growth and aspirations have no limits.
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
- You\'ll be able to express your personal style with our employee discount at H&M, and Other Stories, and COS.
Additional Information
- Job Status: Hourly, Non-Exempt
- EEOC Code: SLS
- Compensation: Sales Associates Pay Rate $12.00 per hour
- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion.
Benefits & Diversity
- We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
- In addition to our staff discount, all our employees are included in our H&M Incentive Program (HIP). You can read more about our H&M Incentive Program here.
- In addition to our global benefits, all our local markets offer different competitive perks and benefits, which may differ by employment type and country.
- H&M is part of H&M Group. We are committed to inclusive, diverse, and equitable workplaces. Our teams should consist of a variety of people who share and combine knowledge, experience and ideas.
- Having a diverse workforce leads to a positive impact on how we address challenges and opportunities.
- Our teams should feel they can be themselves at work. You will have access to our Colleague Resource Groups (CRGs) for community and networking opportunities.
H&M Sales Advisor in Leeds employer: H&M
H&M is an exceptional employer that prioritises inclusivity and employee well-being, offering a vibrant work culture where creativity and collaboration thrive. As a Sales Advisor, you will benefit from extensive development opportunities, a generous employee discount across all H&M Group brands, and comprehensive benefits including health insurance and wellness programmes. Join us in a dynamic retail environment where your passion for fashion and customer service can flourish, while being part of a diverse team committed to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land H&M Sales Advisor in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like H&M, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like H&M!
We think you need these skills to ace H&M Sales Advisor in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at H&M, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at H&M and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show H&M that you’re ready to jump in and contribute right away!
How to prepare for a job interview at H&M
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
