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For Companies At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M Group, a diverse family of fashion brands.
- Benefits: Enjoy staff discounts, flexible hours, and global development opportunities.
- Why this job: Make a real impact in a dynamic retail environment while growing your leadership skills.
- Qualifications: Management experience in customer-facing roles and a passion for people.
- Other info: Flexible availability required; embrace diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position, offering 39 hours per week. This position is based in the H&M Wood Green store. Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI's for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
Qualifications
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information
- Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here. H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Department Manager - Wood Green employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Wood Green
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing H&M's website and social media. This will help you understand their values and how you can align your experience with their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about your successes and how you can bring that passion for profitability to H&M.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on how you've analysed sales and profit metrics in the past. Showing that you can drive results through data will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the H&M family. Don’t forget to highlight your customer-first mindset!
We think you need these skills to ace Department Manager - Wood Green
Some tips for your application 🫡
Show Your Leadership Skills: When filling out your application, make sure to highlight your management experience. We want to see how you've led teams in customer-facing environments and how you’ve made a positive impact on sales and team performance.
Emphasise Customer Focus: Since we’re all about that Customer First Experience, be sure to mention any specific examples where you’ve gone above and beyond for customers. This will show us that you truly understand the importance of putting customers at the heart of everything we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Department Manager role. Remember, we’re looking for passion and results!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at H&M
✨Know Your Numbers
As a Department Manager, you'll need to analyse Sales & Profit KPIs. Brush up on your understanding of these metrics before the interview. Be ready to discuss how you've used data to drive performance in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your management experience and how you’ve developed your team. Think about specific instances where you provided feedback or training that led to improved performance. This will demonstrate your commitment to a Customer First Experience.
✨Understand H&M's Values
Familiarise yourself with H&M's commitment to inclusion, diversity, and sustainability. Be prepared to discuss how these values resonate with you and how you can contribute to creating an inclusive workplace.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a customer-facing environment. Prepare scenarios where you successfully handled challenges related to health & safety or customer service, showcasing your ability to lead under pressure.