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For Companies At a Glance
- Tasks: Lead a department, ensuring top-notch customer experiences and team development.
- Company: Join H&M Group, a leader in sustainable fashion with diverse brands.
- Benefits: Enjoy staff discounts, flexible hours, and global development opportunities.
- Why this job: Be part of a dynamic team focused on growth, inclusivity, and customer satisfaction.
- Qualifications: Management experience in retail and a passion for people and profitability required.
- Other info: Flexible availability needed, including weekends; no cover letter required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This is a permanent position offering 39 hours per week. The position is based in the H&M Southampton store.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store, and along with your Team, deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support their development and training for succession planning.
- You analyze and follow up on Sales & Profit KPIs for your department.
- You ensure Health & Safety, legal, and security standards are in accordance with H&M standards and local laws to always secure the safety of all employees and customers.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information
Availability: 7 days fully flexible, including weekends.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands in stores and online, including H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, employees are included in our H&M Incentive Program – HIP. More details about the program can be found here .
Our local markets also offer various competitive perks and benefits, which may differ by employment type and country.
Inclusion & Diversity
H&M is part of H&M Group. We are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds, sharing knowledge, experience, and ideas. A diverse workforce positively impacts our ability to address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.
We aim for a fair and unbiased process. Therefore, we kindly ask applicants not to attach a cover letter, as they may contain information that can trigger unintentional biases.
Company Description
H&M Group comprises brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people drive our commitment to meaningful growth and sustainable lifestyles. Join us to re-imagine fashion and reshape our industry. Learn more about us here .
H&M offers the latest styles, from fashion pieces and designer collaborations to affordable essentials. Our business philosophy is fashion & quality at the best price sustainably. More about H&M can be found here .
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Department Manager - Southampton employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Southampton
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you improved team performance in previous roles.
✨Tip Number 3
Demonstrate your customer-first mindset by sharing stories where you went above and beyond for customers. This will show your potential employer that you truly value customer satisfaction, which is crucial for the Department Manager role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires full flexibility, emphasising your willingness to work weekends and varied hours can set you apart from other candidates.
We think you need these skills to ace Department Manager - Southampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you have led teams, improved performance, and contributed to profitability in previous roles.
Showcase Customer-First Mindset: Demonstrate your commitment to a customer-first approach. Include examples of how you have prioritised customer satisfaction and created positive experiences in your past positions.
Follow Application Guidelines: Since H&M requests not to attach a cover letter, ensure that your CV is comprehensive and clearly outlines your skills and experiences. Make sure to follow any other specific application instructions provided in the job listing.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Sales & Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you've used data to drive decisions in previous roles and how you plan to analyse and improve KPIs in this position.
✨Emphasise Customer Experience
H&M values a customer-first mindset, so be prepared to share specific instances where you've enhanced customer experiences. Think about how you can apply this approach to the department you'll be managing.
✨Discuss Health & Safety Standards
Since ensuring health and safety is crucial, be ready to talk about your experience with compliance and safety standards. Highlight any relevant training or initiatives you've implemented to maintain a safe environment for both employees and customers.
