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- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a family of brands committed to sustainable fashion and meaningful growth.
- Benefits: Enjoy staff discounts, flexible hours, and global development opportunities.
- Why this job: Be part of a diverse team that values your input and fosters personal growth.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Availability required 7 days a week, including weekends.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Department Manager – South West London role at H&M
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Join to apply for the Department Manager – South West London role at H&M
Job Description
This is a permanent position offering 39 hours per week. The position is based in one of our H&M stores in South West London (Wimbledon, Kingston, Wandsworth, Sutton, Windsor, Staines).
Job Description
This is a permanent position offering 39 hours per week. The position is based in one of our H&M stores in South West London (Wimbledon, Kingston, Wandsworth, Sutton, Windsor, Staines).
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI\’s for your department.
- You ensure Health & Safety, legal, and security arein accordance with H&M standards and local laws to always secure all employees and customers safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment
- Previous experience of leading and managing teams
- A passion for profitability and people
- A Customer-first mindse
Additional Information
Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
-
Industries
Retail
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Department Manager - South West London employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - South West London
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you improved team performance in a customer-facing environment.
✨Tip Number 3
Showcase your passion for customer service by preparing anecdotes that demonstrate how you've put customers first in previous roles. This will resonate well with H&M's focus on delivering a Customer First Experience.
✨Tip Number 4
Be flexible and open about your availability, as the role requires working weekends and holidays. Highlighting your willingness to adapt to the store's needs can set you apart from other candidates.
We think you need these skills to ace Department Manager - South West London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experience in management and customer service.
Highlight Leadership Experience: Emphasise your previous management experience in a customer-facing environment. Provide specific examples of how you have led teams, improved performance, and delivered excellent customer experiences.
Showcase Your Passion: Demonstrate your passion for profitability and people in your application. Use concrete examples to illustrate how you prioritise customer satisfaction while driving sales and profit.
Follow Application Guidelines: Since H&M requests not to attach a cover letter, ensure that your CV is comprehensive and clearly outlines your skills and experiences relevant to the role. Make sure to include all necessary information without any biases.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Sales & Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you've used data to drive decisions in previous roles and how you plan to analyse and improve these metrics in your department.
✨Emphasise Customer Experience
H&M prioritises a customer-first approach, so be prepared to share your strategies for enhancing customer experience. Think of specific instances where you've gone above and beyond to meet customer needs and how that impacted the business.
✨Highlight Your Flexibility
The role requires full availability, including weekends. Make sure to express your willingness to work flexible hours and how you manage work-life balance while maintaining high performance in a demanding retail environment.
