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- Tasks: Lead a department, drive sales, and ensure an amazing customer experience.
- Company: Join H&M Group, a leader in sustainable fashion with diverse brands.
- Benefits: Enjoy staff discounts, global development opportunities, and flexible working hours.
- Why this job: Be part of a dynamic team focused on growth, innovation, and inclusivity.
- Qualifications: Management experience in retail and a passion for customer service required.
- Other info: This is a permanent 39-hour role, fully flexible including weekends.
The predicted salary is between 30000 - 42000 £ per year.
This is a 39-hour permanent position based in the H&M Manchester Market Street store.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a customer-first experience.
Key Responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyze and follow up on sales & profit KPIs for your department.
- You ensure health & safety, legal, and security standards are in accordance with H&M standards and local laws to always secure all employees and customers\’ safety.
Qualifications:
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A customer-first mindset.
Additional Information:
This is a temporary position offering 39 hours per week. Availability is required 5 days a week, fully flexible, including weekends. The position is based in the H&M Manchester Market Street store.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands in stores and online, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, employees are included in our H&M Incentive Program – HIP. More details about the program can be found on our website.
In addition to global benefits, local markets may offer different perks and benefits, which can vary by employment type and country.
Inclusion & Diversity:
H&M is part of H&M Group, committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds and experiences to foster innovation and positive relationships. We consider all diversity dimensions in our recruitment process and aim for a fair and unbiased process. Please do not attach a cover letter, as it may contain information that could trigger unintentional biases.
Company Description:
H&M Group comprises brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our mission is to create sustainable lifestyles and meaningful growth. Learn more about us on our website.
H&M offers the latest fashion styles and collaborations, from designer pieces to affordable essentials, with a focus on quality and sustainability at the best price.
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Department Manager - Manchester Market Street employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Manchester Market Street
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you motivated your team to achieve them.
✨Tip Number 3
Showcase your customer-first mindset by preparing scenarios where you went above and beyond for customers. This will demonstrate your commitment to delivering exceptional service, which is crucial for the role.
✨Tip Number 4
Be flexible and open about your availability. Since the position requires working five days a week, including weekends, expressing your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Department Manager - Manchester Market Street
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Department Manager at H&M. Familiarise yourself with their customer-first approach and how you can contribute to the sales and profit of the store.
Highlight Relevant Experience: In your CV, emphasise your management experience in customer-facing environments. Provide specific examples of how you've led teams and improved performance, as this is crucial for the role.
Showcase Your Passion: Demonstrate your passion for profitability and people in your application. Use concrete examples to illustrate how you prioritise customer satisfaction and team development.
Follow Application Guidelines: Remember not to attach a cover letter, as H&M specifically requests it. Ensure your CV is tailored to the job description and includes all relevant information without any biases.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Sales & Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you've used data to drive results in previous roles, and think about how you can apply this knowledge to improve the department's performance at H&M.
✨Emphasise Customer Experience
H&M values a customer-first mindset, so be prepared to share specific examples of how you've prioritised customer satisfaction in your previous roles. Think about challenges you've faced and how you overcame them to enhance the customer experience.
✨Highlight Your Flexibility
This role requires availability five days a week, including weekends. Make sure to express your willingness to work flexible hours and your understanding of the retail environment's demands. This shows your commitment to the role and the team.
