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- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a family of brands committed to sustainable fashion and meaningful growth.
- Benefits: Enjoy staff discounts, global development opportunities, and competitive local perks.
- Why this job: Be part of a diverse team that values your ideas and fosters personal growth.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Flexible availability required, including weekends; no cover letter needed for application.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position offering 39 hours per week. This position is based in the H&M Kings Road store.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a Customer First Experience.
Key responsibilities:- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyze and follow up on sales & profit KPI's for your department.
- You ensure health & safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A customer-first mindset.
- Availability 7 days fully flexible, including weekends.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.
Inclusion & Diversity:H&M is part of H&M Group. We are committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization. Our teams should include a variety of people sharing and combining their knowledge, experience, and ideas. Having a diverse workforce positively impacts how we address challenges, what we perceive as possible, and how we relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.
We strive for a fair and equal process and kindly ask you not to attach a cover letter in your application, as they often contain information that can trigger unintentional biases.
Department Manager - Kings Road employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Kings Road
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Showcase your flexibility and availability. Since the role requires full availability, emphasising your willingness to work weekends and adapt to the store's needs can set you apart from other candidates.
✨Tip Number 4
Research current trends in retail and customer service. Being knowledgeable about the latest industry developments can help you engage in meaningful conversations during interviews, demonstrating your passion for the sector.
We think you need these skills to ace Department Manager - Kings Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you've led teams, improved performance, and contributed to profitability in previous roles.
Showcase a Customer-First Mindset: Demonstrate your commitment to delivering a Customer First Experience. Include examples of how you've prioritised customer satisfaction and created positive experiences in your past positions.
Follow Application Guidelines: Make sure to follow the application guidelines provided by H&M. Remember not to include a cover letter, as they request applications without them to avoid biases. Ensure all other required information is complete and accurate before submitting.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand the Customer First Mindset
H&M places a strong emphasis on customer experience. Be ready to discuss how you prioritise customer satisfaction in your previous roles and share specific strategies you've implemented to enhance the customer journey.
✨Know Your KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be prepared to discuss how you've used data to drive performance improvements in your department and how you plan to do the same at H&M.
✨Emphasise Inclusivity and Diversity
H&M values diversity and inclusion in the workplace. Be ready to talk about your experiences in creating an inclusive environment and how you can contribute to fostering a diverse team that reflects the brand's values.
