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- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a diverse family of brands committed to sustainable fashion.
- Benefits: Enjoy staff discounts, global development opportunities, and competitive perks.
- Why this job: Be part of a dynamic team focused on growth, inclusivity, and making an impact.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Flexible availability required, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position offering 39 hours per week. The position is based in the H&M Ilford store in the Exchange Shopping Centre. Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store and, along with your team, deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyze and follow up on Sales & Profit KPIs for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
Qualifications:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information:
- Availability 7 days fully flexible, weekends included.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.
Inclusion & Diversity:
H&M is a part of H&M Group. We’re committed to creating inclusive, diverse, and equitable workplaces. Our teams should include a variety of people sharing knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process. We strive for a fair and equal process and kindly ask you not to attach a cover letter, as they can contain information that may trigger unintentional biases.
Company Description:
H&M Group is a family of brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our people are the driving force behind our commitment to meaningful growth and sustainable lifestyles. Help us re-imagine fashion and reshape our industry. Learn more about H&M Group here. H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable essentials. Our business idea is fashion & quality at the best price sustainably. Learn more about H&M here.
Department Manager - Ilford employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Ilford
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you motivated your team to achieve them.
✨Tip Number 3
Showcase your customer-first mindset by preparing scenarios where you went above and beyond for customers. This will demonstrate your commitment to delivering an exceptional customer experience, which is crucial for this role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires full flexibility, emphasising your willingness to work weekends and varied hours can set you apart as a dedicated candidate.
We think you need these skills to ace Department Manager - Ilford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Department Manager at H&M. Familiarise yourself with their customer-first approach and how you can contribute to the sales and profit of the store.
Highlight Relevant Experience: In your CV, emphasise your management experience in customer-facing environments. Provide specific examples of how you've led teams, improved performance, and contributed to profitability in previous roles.
Showcase Your Leadership Skills: When detailing your experience, focus on your leadership style and how you support team development. Mention any training or feedback processes you've implemented to enhance team performance.
Tailor Your Application: Customise your application to reflect H&M's values, particularly their commitment to inclusion and diversity. Avoid including a cover letter, as requested, and ensure your CV is concise and relevant to the job description.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand the Customer-First Mindset
H&M places a strong emphasis on delivering a Customer First Experience. Be ready to discuss how you prioritise customer satisfaction in your previous roles and share specific strategies you've implemented to enhance the customer experience.
✨Familiarise Yourself with KPIs
Since you'll be analysing Sales & Profit KPIs, brush up on your understanding of these metrics. Be prepared to discuss how you've used data to drive performance improvements in your previous positions.
✨Emphasise Flexibility and Availability
The role requires full flexibility, including weekends. Make sure to express your willingness to work varied hours and highlight any previous experiences where you've successfully managed a flexible schedule.
