Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a department, support sales, and ensure a top-notch customer experience.
- Company: Join H&M Group, a leader in fashion with a commitment to sustainability and innovation.
- Benefits: Enjoy staff discounts, global development opportunities, and a flexible work schedule.
- Why this job: Be part of a diverse team that values growth, creativity, and customer satisfaction.
- Qualifications: Management experience in retail and a passion for people and profitability required.
- Other info: Availability is fully flexible, including weekends.
The predicted salary is between 30000 - 42000 £ per year.
This is a permanent position offering 39 hours per week. The position is based in the H&M Croydon store in the Centrale Shopping Centre. Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the sales and profit of the store, and along with your team, deliver a customer-first experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support their development and training for succession planning.
- You analyze and follow up on sales & profit KPIs for your department.
- You ensure health & safety, legal, and security standards are in accordance with H&M standards and local laws to ensure the safety of all employees and customers.
Qualifications:
- Management experience in a customer-facing environment.
- Previous experience leading and managing teams.
- A passion for profitability and people.
- A customer-first mindset.
Additional Information:
Availability is 7 days fully flexible, including weekends.
Benefits:
We offer attractive benefits to all our employees at H&M Group, with extensive development opportunities worldwide. Employees receive a staff discount card, usable across all H&M Group brands in stores and online, including H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition, employees are included in our H&M Incentive Program – HIP. More details about the program can be found here.
Inclusion & Diversity:
H&M is part of H&M Group, committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds and experiences, which fosters innovation and positive engagement. We consider all diversity dimensions in our recruitment process. We aim for a fair and unbiased process and kindly request that you do not attach a cover letter, as it may contain information that can trigger unintentional biases.
DEPARTMENT MANAGER - CROYDON employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPARTMENT MANAGER - CROYDON
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you motivated your team to achieve them.
✨Tip Number 3
Showcase your customer-first mindset by thinking of ways to enhance the shopping experience. Consider potential improvements or initiatives you could implement in the Croydon store to boost customer satisfaction.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability seven days a week, demonstrating your willingness to adapt your schedule will make you a more attractive candidate.
We think you need these skills to ace DEPARTMENT MANAGER - CROYDON
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you have led teams, improved performance, and contributed to profitability in previous roles.
Showcase Customer-First Mindset: Demonstrate your commitment to a customer-first approach. Include examples of how you have prioritised customer satisfaction and created positive experiences in your past positions.
Follow Application Guidelines: Since H&M requests not to attach a cover letter, ensure your CV is comprehensive and clearly outlines your qualifications and experiences. Make sure to follow any other specific application instructions provided in the job listing.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand the Customer-First Mindset
H&M places a strong emphasis on customer experience. Be ready to discuss how you prioritise customer needs in your previous roles and share specific strategies you've implemented to enhance customer satisfaction.
✨Know Your KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be prepared to discuss how you've used data to drive decisions and improve department performance in your past positions.
✨Emphasise Flexibility and Availability
Since the role requires full flexibility, highlight your willingness to work varied hours, including weekends. This shows your commitment to the role and aligns with H&M's operational needs.