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For Companies At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M, a global fashion leader committed to sustainability and inclusivity.
- Benefits: Enjoy staff discounts, competitive perks, and extensive development opportunities.
- Why this job: Make a real impact in fashion while growing your leadership skills.
- Qualifications: Management experience in customer-facing roles and a passion for team development.
- Other info: Flexible hours with a focus on diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This is a permanent position, offering 39hours per week. This position is based in the H&M Enfield kids store in the Palace Gardens Shopping Centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profitof the storeand along with yourTeamdeliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers
- You evaluate your team\’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI\’s for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment
- Previous experience of leading and managing teams
- A passion for profitability and people
- A Customer-first mindset
Additional Information
Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Department Manager employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into H&M's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience can drive sales and enhance customer experience at H&M.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've developed your team and improved performance. H&M loves a candidate who can inspire and motivate others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the H&M family. Don’t miss out on this opportunity!
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Department Manager, we want to see your management experience shine through. Highlight any previous roles where you led a team or improved performance. Make it clear how you can inspire and develop others!
Focus on Customer Experience: We’re all about putting customers first! In your application, share examples of how you've enhanced customer experiences in past roles. This will show us that you understand our values and are ready to lead with a customer-first mindset.
Be Data-Driven: Since you'll be analysing Sales & Profit KPIs, it’s important to demonstrate your analytical skills. Mention any experience you have with data analysis or how you've used metrics to drive success in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at H&M
✨Know Your Numbers
As a Department Manager, you'll need to be on top of Sales & Profit KPIs. Before the interview, brush up on relevant metrics and think about how you've used data to drive performance in your previous roles. Being able to discuss specific examples will show your analytical skills and business acumen.
✨Showcase Your Leadership Style
Leadership is key for this role, so be prepared to talk about your management experience. Think of examples where you've successfully led a team, provided feedback, or supported someone's development. Highlighting your 'Customer First' mindset will resonate well with their values.
✨Understand H&M's Culture
Familiarise yourself with H&M's commitment to diversity and inclusion. During the interview, mention how you value diverse teams and how you've fostered an inclusive environment in your past roles. This will demonstrate that you align with their company culture.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Prepare by thinking of situations where you've had to handle customer complaints or manage team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
