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For Companies At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M, a global fashion leader committed to sustainability and inclusivity.
- Benefits: Enjoy staff discounts, competitive perks, and extensive development opportunities.
- Why this job: Make a real impact in fashion while growing your leadership skills.
- Qualifications: Management experience in customer-facing roles and a passion for team development.
- Other info: Flexible hours with a focus on diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This is a permanent position offering 39 hours per week. This position will be based in the H&M Birmingham Bullring store in the Bullring shopping centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers
- You evaluate your team\’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI\’s for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment
- Previous experience of leading and managing teams
- A passion for profitability and people
- A Customer-first mindset
Additional Information
Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Department Manager employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at H&M through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. Think about how you can showcase your leadership style and your passion for profitability – it’s all about making that connection with the interviewer!
✨Tip Number 3
Dress to impress! Since you’re applying for a role in fashion retail, make sure your outfit reflects your personal style while still being professional. Show them you understand the brand and can represent it well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to keep track of your application status easily. Let’s get you that Department Manager role!
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Department Manager, we want to see your management experience shine through. Highlight any previous roles where you led a team, and don’t forget to mention how you supported their development and training!
Focus on Customer Experience: We’re all about that Customer First mindset! Make sure to include examples of how you've created great customer experiences in your past roles. This will show us you understand what it takes to keep our customers happy.
Be Data-Driven: Since you'll be analysing Sales & Profit KPIs, it’s important to demonstrate your ability to work with data. Share any experiences where you used metrics to drive decisions or improve performance in your department.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and experience in the way we like to see them!
How to prepare for a job interview at H&M
✨Know Your Numbers
As a Department Manager, you'll need to be on top of Sales & Profit KPIs. Before the interview, brush up on relevant metrics and think about how you've used data to drive performance in your previous roles. Be ready to discuss specific examples where your analysis led to positive outcomes.
✨Showcase Your Leadership Style
Leadership is key for this role, so think about your management style and how it aligns with H&M's values. Prepare to share stories that highlight your ability to develop teams, provide feedback, and create a customer-first environment. Authenticity goes a long way!
✨Emphasise Customer Experience
H&M places a strong emphasis on delivering a Customer First Experience. Come prepared with examples of how you've enhanced customer satisfaction in past roles. Think about specific initiatives you led or changes you implemented that made a difference.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to hypothetical situations related to team management, customer service challenges, or health and safety compliance. This will help you demonstrate your critical thinking and adaptability.
