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- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M, a global fashion leader committed to sustainability and inclusivity.
- Benefits: Enjoy staff discounts, flexible hours, and extensive development opportunities.
- Why this job: Make a real impact in fashion while growing your leadership skills.
- Qualifications: Management experience in retail and a passion for customer service.
- Other info: Flexible availability required; diverse and inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
This is a permanent position, offering 39 hours per week. This position is based at H&M High Street Kensington store, in Central London.
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI's for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Availability 7 days fully flexible, weekends included.
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Department Manager - High Street Kensington in City of London employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - High Street Kensington in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into H&M's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience and customer-first mindset can shine in the role of Department Manager.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've developed your team and improved sales in previous roles. This will demonstrate your ability to drive results at H&M.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the H&M family. Don’t miss out on this opportunity!
We think you need these skills to ace Department Manager - High Street Kensington in City of London
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading a team and creating a fantastic customer experience.
Highlight Relevant Experience: Make sure to showcase any management experience you have in customer-facing environments. We love seeing how you've led teams and driven profitability in your previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at H&M
✨Know Your Numbers
As a Department Manager, you'll need to be on top of Sales & Profit KPIs. Before the interview, brush up on your understanding of these metrics and think of examples where you've successfully improved them in previous roles. This shows you’re not just about leading a team but also driving results.
✨Showcase Your Leadership Style
Prepare to discuss your management experience and how you’ve developed your team in the past. Think of specific instances where you provided feedback or training that led to team success. This will highlight your ability to lead with a vision and support your colleagues’ growth.
✨Customer-First Mindset
H&M values a customer-first approach, so come ready with examples of how you've prioritised customer experience in your previous roles. Whether it’s resolving complaints or enhancing service delivery, showing your commitment to customers will resonate well with the interviewers.
✨Embrace Diversity and Inclusion
Familiarise yourself with H&M's commitment to diversity and inclusion. Be prepared to discuss how you’ve fostered an inclusive environment in your past positions. This will demonstrate that you align with their values and understand the importance of a diverse workforce.
