At a Glance
- Tasks: Manage cash handling and support the store team with training and administration.
- Company: Join H&M Group, a leading fashion brand committed to sustainability.
- Benefits: Enjoy staff discounts, global development opportunities, and competitive perks.
- Other info: Flexible hours with a dynamic team environment.
- Why this job: Be a key player in reshaping the fashion industry while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As a Cash Office Responsible, your main responsibility is the shop floor and office administration. You train, inform, and support the store team to ensure they are knowledgeable and competent in stock, cash, banking, and all other H&M procedures. You also ensure we always meet the expectations of our customers and colleagues.
Responsibilities
- Complete all cash handling, accounting, and personnel requirements in a secure, accurate, and timely manner.
- Support the store by encouraging efficiency through best practice, and be responsible for all technical equipment (tills, scanners, back office, etc).
- Work alongside the management team to keep the store informed of all administrative policies and routines through training and education.
We are looking for people who have
- Strong leadership skills and a desire to drive goals forward
- A keen interest in stock and banking procedures
- Excellent communication skills and the ability to train and develop teams
- A passion for policies and procedures, profitability, and people
- A Customer-first mindset
About H&M Group
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here. H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Details
This is a permanent part/full-time position offering 30 hours per week. The position is based in the H&M Liverpool Lord Street. Availability 7 days fully flexible, weekends included. Unfortunately, this is not a position that we are able to offer sponsorship for under the skilled worker route.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we\\\'re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Cash Office Responsible - Liverpool Lord Street employer: H&M
H&M Group is an exceptional employer, offering a vibrant work culture in the heart of Liverpool Lord Street, where employees are empowered to grow and develop their skills in a supportive environment. With attractive benefits including a generous staff discount across all H&M brands and participation in the H&M Incentive Program, we prioritise employee well-being and inclusivity, ensuring that every team member feels valued and motivated to contribute to our mission of sustainable fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Cash Office Responsible - Liverpool Lord Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like H&M, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like H&M!
We think you need these skills to ace Cash Office Responsible - Liverpool Lord Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at H&M, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at H&M and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show H&M that you’re ready to jump in and contribute right away!
How to prepare for a job interview at H&M
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
