At a Glance
- Tasks: Engage with customers, enhance their shopping experience, and assist on the shop floor.
- Company: Join a leading fashion brand known for quality and innovation.
- Benefits: Enjoy a 25% staff discount and growth opportunities within the company.
- Other info: Flexible hours with part-time positions available; perfect for students!
- Why this job: Be the friendly face of our brand and make a real impact on customer experiences.
- Qualifications: Customer-focused attitude and willingness to learn; retail experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Role Overview
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
Responsibilities
- You’ll have the opportunity to provide customers with high‑level service at every turn.
- From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience.
- Your responsibilities also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
- Your role is essential in creating welcoming experiences that showcase the best of our brand.
- With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire.
- Together, in collaboration with your team, you’ll create moments that matter.
Job Details
While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory. These are part‑time positions (Permanent and Temporary) with contracts of 20 hours a week. Please apply by sending in your CV in English as soon as possible.
Right to Work
This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Assessment Process
Due to high application volumes, you will be asked to complete an online, skills‑based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
Equivalent & Data Protection
Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, express your point of view, and contest the outcome. To exercise these rights, contact recruitment_support@hm.com.
Reasonable Adjustments
If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact recruitment_support@hm.com.
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Desired Attributes
- Customer‑focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action‑oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others’ perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills (preferable but not mandatory).
- Understanding of store operations & customer service skills from previous retail experience.
- Confident in offering customers advice on fashion trends, materials, sizing etc.
About the Brand
COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Sales Advisor 20h (PERMANENT AND TEMPORARY) in Bath employer: H&M
At H&M Group, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusivity and diversity. As a Sales Advisor, you'll enjoy a supportive environment with opportunities for personal growth, alongside attractive benefits such as a 25% staff discount and participation in our H&M Incentive Program. Join us in creating memorable shopping experiences while developing your skills in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 20h (PERMANENT AND TEMPORARY) in Bath
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, values, and customer service approach. This way, when you chat with them, you can show off your passion and understanding, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you feel more confident and ready to showcase your friendly personality during interviews.
✨Tip Number 3
Be proactive! If you see an opportunity to connect with the hiring team, don’t hesitate to reach out. A quick message expressing your enthusiasm for the role can go a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Sales Advisor 20h (PERMANENT AND TEMPORARY) in Bath
Some tips for your application 🫡
Show Your Personality:When writing your CV, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our brand. A friendly tone can make a big difference!
Tailor Your CV:Make sure to tailor your CV to highlight your customer service skills and any relevant experience. We love seeing how you’ve made a positive impact in previous roles, so share those stories with us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Sales Advisor role. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick—just a few clicks and you’re done!
How to prepare for a job interview at H&M
✨Know the Brand Inside Out
Before your interview, take some time to research the brand thoroughly. Understand its values, mission, and the latest collections. This will not only help you answer questions confidently but also show your genuine enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate your customer-focused attitude, which is crucial for a Sales Advisor role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are eager to understand the needs of both customers and the team.
✨Be Ready for Role-Play Scenarios
Since this role involves direct interaction with customers, be prepared for potential role-play scenarios during the interview. Practice how you would approach a customer, offer assistance, and handle different situations. This will highlight your adaptability and proactive service skills.
