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For Companies At a Glance
- Tasks: Support HR operations by processing requests and providing outstanding customer service.
- Company: Join a people-first team in a dynamic corporate environment.
- Benefits: Generous leave, excellent pension, flexible working options, and great discounts.
- Why this job: Be part of an exciting transformation and make a real impact on HR services.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Collaborative culture with fantastic development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you eager to grow your HR operational expertise to offer remarkable customer service? If so, we’d love to hear from you!
About the Team
As an HR Operations Administrator within the Corporate Centre Group, you will be responsible for the delivery of transactional HR services in the Employee Lifecycle and Helpdesk Team, a close-knit team who process leavers, family leave, outward loan/secondments and change of hour requests (to name a few), in line with departmental policy and payroll deadlines. The team are the first point of contact for HR policy, pay, process and system related customer queries and have an excellent reputation for providing outstanding levels of service, supporting each other through regular contact and knowledge sharing.
- You’ll join a supportive, people-first team culture.
- We offer brilliant development opportunities.
- You’ll be at the heart of our exciting transformation work.
- Your ideas will help shape how we do things for the better.
About the Job
In this role, you will:
- Develop knowledge handling and processing HR requests effectively and keep skills up to date in line with emerging changes.
- Process HR requests compliantly in line with HR policy and procedures, escalating challenging cases when required.
- Effectively organise work activity to ensure HR requests are processed in accordance with payroll deadlines and query response times.
- Manage customer expectations, as part of providing an outstanding customer service.
- Ensure HR systems and pay instructions are updated correctly and in line with our procedures.
- Foster strong relationships and work collaboratively with colleagues in wider service teams to achieve positive service outcomes.
Please note, this is not an exhaustive list, and responsibilities may evolve with the role.
About You
You will provide excellent service to stakeholders by understanding their needs and offering solutions tailored to meet or exceed expectations. You will handle a large workload within tight deadlines while maintaining accuracy and quality. You will also build strong working relationships and support colleagues to achieve team goals.
Some of the Benefits our people love!
- Generous Annual Leave – 25 days (rising to 30 after 5 years), plus public holidays and the King’s birthday.
- Outstanding Pension Scheme – Defined Benefit pension with employer contributions of 28%.
- Parental Leave Packages – Including 6 months’ occupational pay for maternity/adoption, shared parental leave options.
- Flexible & Hybrid Working – Options include part-time, job-share, compressed hours, flexitime, and hybrid working (where business needs allow).
- Advance Schemes & Discounts – Rental deposit, cycle-to-work, SmartTech, season ticket loans, and access to HM Treasury’s benefits portal for a wide range of discount codes.
If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form.
HR Operations Administrator in Norwich employer: HM TREASURY
Contact Detail:
HM TREASURY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Administrator in Norwich
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you can fit into our people-first approach, so think about examples that showcase your customer service skills and teamwork.
✨Tip Number 3
Practice common HR scenarios that might come up during the interview. We love candidates who can demonstrate their problem-solving skills and how they handle HR requests under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace HR Operations Administrator in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your HR operational expertise. Use keywords from the job description to show us you understand what we're looking for!
Showcase Customer Service Skills: Since this role is all about providing outstanding customer service, share examples of how you've gone above and beyond for stakeholders in previous roles. We want to see your people-first approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HM TREASURY
✨Know Your HR Basics
Before the interview, brush up on key HR policies and procedures relevant to the role. Understanding the Employee Lifecycle and common HR requests will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to manage expectations and resolve queries effectively, as this is crucial for the HR Operations Administrator role.
✨Demonstrate Team Spirit
Since the team values collaboration, think of instances where you've worked well with others to achieve a common goal. Be ready to discuss how you can contribute to a supportive, people-first culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's current challenges or upcoming transformation projects. This shows your genuine interest in the role and helps you understand how you can make a positive impact.
