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For Companies At a Glance
- Tasks: Lead a dynamic HR team, ensuring smooth service delivery and managing complex queries.
- Company: Join HM Treasury's People and Capability Team, supporting vital corporate services.
- Benefits: Enjoy 25 days annual leave, flexible working, and generous parental leave packages.
- Why this job: Be part of an innovative team transforming HR services with technology and creativity.
- Qualifications: Experience in HR operations and team management is essential for this role.
- Other info: Opportunities for professional development and access to active staff networks.
The predicted salary is between 43200 - 72000 £ per year.
Do you have experience of effectively and accurately delivering transactional HR services whilst working at pace? If so, we’d love to hear from you!
About the Team
The People and Capability Team are part of the Corporate Centre Group that delivers a wide range of corporate services to enable people at HM Treasury and many of the other organisations who form part of the Treasury Group (including the Government Internal Audit Agency and the Debt Management Office) to operate effectively and efficiently. The People and Capability Team provide services in Recruitment, Onboarding, Employee Lifecycle Processing, HR Policy, Workforce Planning, Case Work, HR Business Partnering, Pay and Reward, Learning and Development, Pensions and People Strategy to name a few! This is a fantastic opportunity to develop HR operational management experience and at an exciting time, as we transform our services, making use of innovation and technology.
About the Job
In this role, you will:
- Oversee fast paced, high volume day-to-day service delivery, ensuring work is effectively distributed and processed to time and quality standards.
- Line-manage 2 people, enabling effective development, performance and wellbeing.
- Act as a point of escalation for complex transactional HR queries, ensuring timely and accurate guidance.
- Accurately sign off complex HR and pay affecting activity.
- Develop strong relationships with key stakeholders, including service teams, HR policy specialists, external HR teams, business partners and senior management, enabling the effective delivery of HR services.
- Operationalise HR policy and service improvement change, ensuring processes are robust.
- Ensure the team continues to upskill in behavioural and technical ability, to meet emerging demands and change in HR processing.
About You
You will be accountable for the effective delivery of transactional HR services in our Employee Lifecycle and HR Helpdesk Team (Team of 7) who are responsible for processing; ministerial change, exit, family leave, outbound loan and secondment and change to working hours requests, in line with departmental HR policy and payroll deadlines. You will effectively manage a team to deliver a high volume of HR and pay affecting activity to time and quality standards. You will use credible sources of information to make effective decisions and resolve complex HR requests. You will also work with your team to improve skills and behaviours, enabling them to become more effective in their role.
Some of the Benefits our people love!
- 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King’s birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month.
- Flexible working patterns (part-time, job-share, condensed hours)
- Generous parental and adoption leave packages
- Access to a generous Defined Benefit pension scheme with employer contributions of 28%
- Access to a cycle-to-work salary sacrifice scheme and season ticket advances
- A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at hrrecruitment@hmtreasury.gov.uk
Contact Detail:
HM TREASURY-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Team Lead
✨Tip Number 1
Familiarise yourself with the specific HR policies and procedures relevant to the role. Understanding the nuances of the Employee Lifecycle and HR Helpdesk processes will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of the People and Capability Team. Engaging with them can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your ability to manage high-volume HR operations by preparing examples from your past experience. Be ready to discuss how you've effectively distributed workloads and maintained quality standards under pressure.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've developed team members or improved team performance. This is crucial as the role involves line-managing a small team and fostering their growth.
We think you need these skills to ace HR Operations Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in delivering transactional HR services and managing teams.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the HR Operations Team Lead role. Emphasise your management experience, ability to handle complex HR queries, and any relevant achievements in HR service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR operations and your understanding of the role. Mention specific examples of how you've successfully managed HR processes and improved team performance in previous roles.
Highlight Your Soft Skills: In your application, make sure to highlight your interpersonal skills, such as relationship building and communication. These are crucial for developing strong relationships with stakeholders and managing your team effectively.
How to prepare for a job interview at HM TREASURY-1
✨Understand the HR Landscape
Familiarise yourself with the key HR services mentioned in the job description, such as Recruitment, Onboarding, and Employee Lifecycle Processing. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As you'll be line-managing a team, be prepared to discuss your leadership style and how you've successfully developed and supported team members in the past. Share specific examples of how you've managed performance and wellbeing.
✨Prepare for Complex Scenarios
Since the role involves acting as a point of escalation for complex HR queries, think about challenging situations you've faced in previous roles. Be ready to explain how you resolved these issues and what you learned from them.
✨Build Relationships
The job requires developing strong relationships with various stakeholders. Think of examples where you've successfully collaborated with different teams or departments, and be ready to discuss how you approach building rapport and trust.
