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- Tasks: Analyse data and produce reports to optimise resource planning and performance.
- Company: Join HMRC, a supportive workplace focused on employee growth and belonging.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working options.
- Why this job: Make a real impact in HR operations while developing your skills in a dynamic environment.
- Qualifications: Experience in resource planning and good digital skills, especially with Excel and HR systems.
- Other info: Enjoy excellent career development opportunities and a collaborative team culture.
The predicted salary is between 31096 - 31096 £ per year.
Glasgow Regional Centre - Atlantic Square Worthing - Teville Gate House
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Unity Business Services (UBS) HR Operations and HR Service Centre are responsible for the employees of HMRC and the Valuation Office Agency. We make sure people:
- Are paid the correct salary.
- Receive the right expenses and benefits.
- Have the correct amount of tax and national insurance deducted from their pay.
- Are added to the payroll when they are recruited and removed from the payroll when they leave.
This is a key role in Unity Business Services - HR Operations, reporting different aspects of performance and planning resource requirements to meet customer demand. You will extract data from a range of different sources to produce various reports on demand, resource availability and performance on a daily, weekly and monthly basis. You will also produce weekly Customer Contact requirements and transactional production plans whilst also monitoring call queues and adherence to plans.
Person specification
- Communicate well with internal and external stakeholders at all levels.
- Consistently meet deadlines and performance expectations whilst working independently and remotely.
- Ability to influence others and constructively deal with challenge.
- Ability to analyse information from a range of sources when making decisions, considering risks and wider business impact.
- Good working knowledge of HR Systems including Service Central - HR Agent Workspace and HR Ops Stats.
- Good basic level of digital skills - a large proportion of role requires working with Excel sheets, updating Power BI and SharePoint sites.
- Working knowledge of HR reporting using Service Central.
- Experience of using Odigo telephony platform.
- Previous experience of resource planning.
Behaviours
We’ll assess you against these behaviours during the selection process: Delivering at Pace.
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Benefits
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC.
Resource Planning & Performance Officer in Worthing employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning & Performance Officer in Worthing
✨Tip Number 1
Get to know the company! Before your interview, check out HMRC's YouTube channel and watch employee stories. It’ll give you a feel for the culture and what they value, which can help you tailor your responses.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in resource planning and performance reporting can directly benefit HMRC.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with HR systems, Excel, and Power BI. Bring examples of how you've used these tools to improve processes or reports in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Resource Planning & Performance Officer in Worthing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resource Planning & Performance Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role involves a lot of data extraction and reporting, be sure to mention any experience you have with Excel, Power BI, or HR systems. We love seeing candidates who can demonstrate their analytical abilities and how they’ve used them in past roles.
Communicate Clearly: Effective communication is key in this position. When writing your application, keep your language clear and concise. We appreciate straightforwardness, so make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Numbers
As a Resource Planning & Performance Officer, you'll be dealing with data and reports. Brush up on your Excel skills and be ready to discuss how you've used data in previous roles. Prepare examples of how you’ve analysed information to make decisions, as this will show your analytical prowess.
✨Understand the Role
Make sure you fully understand the responsibilities outlined in the job description. Familiarise yourself with HR systems like Service Central and the Odigo telephony platform. Being able to speak confidently about these tools will demonstrate your readiness for the role.
✨Communicate Effectively
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly. Think of examples where you’ve successfully influenced others or dealt with challenges. This will highlight your communication skills and ability to work independently.
✨Show Your Flexibility
With HMRC's flexible working policies, it’s important to convey your adaptability. Be prepared to discuss how you manage your time and meet deadlines while working remotely. Share any experiences that showcase your ability to balance multiple tasks effectively.