Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer payments and resolve queries efficiently.
- Company: Join HMRC, a key player in public service.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Be part of a team that drives improvement and supports the community.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 24000 - 28000 £ per year.
HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.
Job description:
- Bank customer payments, allocate to the appropriate account and make repayments where required.
- Reply to internal and external customer correspondence.
- Contribute to the overall achievement of targets/priorities.
- Process electronic work lists.
- Use various computer systems to update and maintain customer records.
- Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently.
- Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
- Provide assistance as required to support HMRC Peaks.
Person specification:
- The successful candidate will work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement.
- Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
- Provide assistance as required to support HMRC Peaks.
- Be able to gather information and apply judgement to achieve the best outcome for our business.
- Display a positive attitude towards change and support the evolving business direction.
- Take responsibility for personal performance in accordance with Corporate Finance priorities.
Payments Administrative Officer in Worthing employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Administrative Officer in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching HMRC and understanding their payment processes. Show us that you’re not just another candidate; demonstrate your knowledge and enthusiasm for the role!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable answering questions about your experience and how it relates to the Payments Administrative Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Payments Administrative Officer in Worthing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Payments Administrative Officer role. We want to see how you can contribute to our team and help us achieve our targets!
Showcase Your Attention to Detail: Since this role involves processing payments and maintaining customer records, it's crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you've successfully managed complex queries or maintained accurate records.
Be Professional and Helpful: In your written application, reflect a professional tone while also being approachable. We value candidates who can provide accurate information in a helpful manner, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Payments Processes
Familiarise yourself with HMRC's payment processes and how they impact customer accounts. Be ready to discuss how you would handle bank customer payments and allocate them correctly, as this shows your understanding of the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with both internal and external customers in the past. Highlight your ability to respond to queries professionally and efficiently, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved complex issues or queries. Be prepared to explain your thought process and how you gathered information to reach a solution, showcasing your judgement skills.
✨Embrace Change and Improvement
Be ready to discuss how you've adapted to changes in previous roles and contributed to continuous improvement. Show that you have a positive attitude towards evolving business directions and are keen to support HMRC Peaks.