At a Glance
- Tasks: Support and operate tooling services for infrastructure automation and deployment.
- Company: Join HMRC’s Chief Digital & Information Office in a collaborative environment.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career development opportunities.
- Why this job: Be at the forefront of technology, making a real impact on critical platforms.
- Qualifications: Experience in live service support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Apply before 11:55 pm on Tuesday 30th June 2026. Worthing, 60% of your working month, days of your choice.
About the Job
We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC’s Chief Digital & Information Office (CDIO). This role sits at the heart of a critical platform that supports multiple product teams across HMRC. You will help operate and support a suite of tooling services that enable infrastructure automation, deployment pipelines, and secure access across the estate.
Working alongside senior infrastructure engineers, you will:
- Live Service Support (Run)
- Monitor and maintain the health of tooling services (e.g. AWX, Jenkins, Nexus, Vault, Bastion).
- Perform daily operational checks and ensure service availability.
- Support incident investigation and resolution in collaboration with senior engineers.
- Contribute to maintaining service continuity and minimising disruption to product teams.
- Tooling Administration & Support
- Manage user access requests across tooling platforms (e.g. GitLab, Jenkins, Vault, Bastion).
- Process requests via shared mailbox, ensuring timely and accurate responses.
- Support onboarding of new users and teams onto tooling platforms.
- Provide first-line support and guidance to product teams.
- Documentation & Knowledge Management
- Maintain and improve operational documentation, runbooks, and user guides.
- Ensure documentation is accurate, accessible, and up to date.
- Capture knowledge from incidents and engineering activity to reduce risk and improve resilience.
- Support the creation of documentation that enables product teams to self-serve where appropriate.
- Migration & Change Support
- Support migration of tooling services to ECS infrastructure.
- Assist with raising and managing change requests through ServiceNow.
- Contribute to testing, validation, and post-implementation checks.
- Work with engineers to ensure safe and consistent delivery of changes.
- Product Team Enablement
- Support product teams in using tooling effectively.
- Provide guidance on best practices and usage patterns.
- Identify common issues and contribute to reusable documentation and solutions.
- Help reduce duplication and improve consistency across teams.
- Collaboration & Stakeholder Engagement
- Work closely with infrastructure engineers, product teams, and stakeholders.
- Communicate effectively with both technical and non-technical audiences.
- Contribute to team ceremonies, planning, and continuous improvement.
Person Specification
We are looking for someone who:
- Is comfortable working in a live operational environment.
- Can balance support work with structured delivery tasks.
- Has strong attention to detail, particularly in documentation and access control.
- Is proactive and willing to learn complex systems over time.
- Works collaboratively across teams and builds positive relationships.
- Can communicate clearly and effectively with a range of stakeholders.
Operational & Ways of Working
- Experience supporting live services or operational environments.
- Understanding of Agile and/or ITIL-based ways of working.
- Strong communication skills (written and verbal).
- Ability to create clear and structured documentation.
- Experience working with stakeholders or supporting users.
Infrastructure Operations Engineer in Worthing employer: HM Revenue & Customs
HMRC is an exceptional employer, offering a dynamic work culture that prioritises collaboration and continuous improvement. As an Infrastructure Operations Engineer in Worthing, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to contribute to critical digital services that impact millions. Join a team that values your input and supports your development in a meaningful and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Engineer in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HM Revenue & Customs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HM Revenue & Customs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HM Revenue & Customs!
✨Direct Apply to HM Revenue & Customs
Let's not forget to apply directly through the HM Revenue & Customs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Operations Engineer in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HM Revenue & Customs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HM Revenue & Customs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HM Revenue & Customs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
