IT Service & Transition Architect (Crown Hosting) in Telford

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance and the opportunity to work at any of our brand‑new Regional Centres or remotely. Contracts vary in length depending on the project, with the possibility to extend. Your time with us—whether short or long term—will be invaluable, as your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There has never been a better time to join HMRC for a new contract opportunity.

The security vetting level for this post is “SC” cleared. You must already hold this clearance or the occupation will be contingent on successful completion of the vetting process.

Travel to Telford is expected as part of this role, and 60% of your working time will need to be office based. Some travel to other locations may also be required.

Short Summary

Do you have a background in IT services design and transition, preferably in a data centre or hybrid cloud environment? Do you have sound communication skills and a proven aptitude for systems and assurance processes?

Job Summary

Within HMRC’s Chief Digital & Information Group (CDIO), the Enterprise Cloud Services (ECS) team is redefining and growing a diverse team of more than 90 professionals to improve our Cloud Centre of Excellence. The team covers architecture, development, service design, operation and governance. We are looking for a teammate with experience in developing and delivering IT services architectural design, readiness and transition for on‑premises hosted data centre operations and platform hosting capability. The successful candidate will join the ECS hosting management team.

The Role

As part of the Private Hosting team, you will work across platforms, channels and services. ECS provides private, on‑premise and public cloud hosting services and products, using a products‑and‑platforms approach to implement digital tax services and address technology debt. You will work closely with the Service Owner, Analysts, Security, Data Engineers and Service Managers, supporting the Service Owner at the strategic layer of technical architecture and the Service Managers at the tactical and operational levels, in frequent contact with the external run partner. The role is key to ensuring the Service can be delivered effectively, ensuring availability of policy, process, service overview and a service support model across the technical landscape.

Responsibilities

• Lead the design and documentation of customer‑focused services and architecture roadmaps.
• Lead technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement.
• Recommend and institute standard methodology, frameworks, design patterns, tools and reference architectures.
• Author detailed engineering functional solution documentation and partner “how to” documentation.
• Collaborate with others in the team to provide architectural viewpoints, ensuring requirements align with the strategic roadmap.
• Maintain governance arrangements and standards for technical information, escalating impacts, risks and issues appropriately.
• Work within the team to build and mature operational capabilities to meet delivery goals and validate that those goals are being met.
• Contribute to a programme of continual service improvement across the wider service delivery function.

Essential Criteria

• Ability to articulate different architecture layers (conceptual, logical, physical, deployment).
• Experience governing high‑level and low‑level designs with full lifecycle management from requirements to support of operations teams.
• Experience creating and governing principles, standards, patterns and methodologies.
• Excellent communication skills, both oral and written, and the ability to deliver messages to stakeholders.
• Strong knowledge of enterprise and software architecture, encompassing data, application and technology, including security.
• Customer, colleague and supplier stakeholder management aptitude.
• Troubleshooting and problem‑identification skills.

Desirable Criteria

• Practical knowledge of Agile software development practices and tools.
• Experience working with teams to support and manage data centre and cloud/hybrid cloud environments, with a good understanding of cloud principles.
• TOGAF certification.
• Delivery qualifications such as Agile Project Management, Prince2.
• Relevant technical qualifications for cloud and data centre technology platforms and systems.

Our Values

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application, interview process, perform essential duties and receive other employment benefits. Please contact your designated recruiter to request accommodation.