Infrastructure Architect (Crown Hosting) in Telford

Within HMRC’s Chief Digital & Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team, we are redefining and growing a team of outstanding people to improve its HMRC Cloud Centre of Excellence offering. We are already a diverse team of 90+ individuals, creating a dynamic and inclusive working environment covering Architecture, Development, Service Design, Operation and Governance.

Location & Travel: Travel to Telford is expected as part of this role, and approximately 60% of your working time will need to be office based. Some travel to other locations may also be required.

Security Clearance: The security vetting level for this post is SC cleared; you will either already have this clearance, or the occupation of this post is contingent upon successful completion of the process.

The Role: As a member of the Private Hosting team, you will work across platforms, multiple channels and services, supporting the Service Owner, Analysts, Security, Data Engineers and Service Managers. Your key responsibilities are to provide technical architecture support at strategic, tactical and operational levels and ensure the Service is delivered effectively.

Responsibilities:

• Lead the design and documentation of customer‑focused services and architecture roadmaps.
• Lead technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement.
• Recommend and institute standard methodology, frameworks, design patterns, tools and reference architectures.
• Evaluate products/tools and provide enterprise‑appropriate recommendations.
• Author detailed engineering functional solution documentation and partner “how‑to” documentation.
• Collaborate with others in the team to provide architectural viewpoints that align with the strategic roadmap.
• Maintain governance arrangements and standards for technical information, escalating impacts, risks and issues appropriately.
• Work within the team to build and mature operational capabilities to meet delivery goals, and validate those goals are being met.
• Contribute to a programme of continual service improvement across the wider service delivery function.

Essential Criteria:

• Knowledge and experience articulating different architecture layers (conceptual, logical, physical and deployment).
• Experience governing high‑level and low‑level designs with full lifecycle management, from requirements management to supporting operations teams with service introduction.
• Experience creating and governing principles, standards, patterns, and standard methodologies.
• Excellent oral and written communication skills, effectively delivering messages to stakeholders.
• Enterprise and software architecture experience, encompassing data, application and technology including security.
• Strong customer, colleague and supplier stakeholder management aptitude.
• Aptitude for troubleshooting and identifying problems.

Desirable Criteria:

• Practical knowledge and experience of software development and architecture.
• Experience with Agile software development practices and tools.
• Experience working with teams supporting and managing data centre and Cloud/Hybrid Cloud environments, with a good understanding of Cloud principles.
• TOGAF certification.
• Delivery qualifications such as Agile Project Management or Prince2.
• Relevant technical qualifications for Cloud and data centre technology platforms and systems.

Our Values: We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.