HM Revenue and Customs is seeking a Customer Success Analyst to bridge the SharePoint Centre of Excellence with internal customers, driving value from SharePoint and Microsoft 365 services. You will build relationships, gather feedback, and shape service improvements.
You will manage day-to-day engagement, monitor KPIs, and coordinate communications and learning activities, ensuring customer needs influence product decisions.
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SharePoint & 365 Customer Success Analyst employer: HM Revenue & Customs
At HMRC, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in a vital compliance role that shapes the future of tax administration for the UK's wealthiest individuals. Our collaborative work culture fosters professional growth and development, with access to specialist training and resources that empower employees to excel in their roles. Located at the heart of the UK’s tax authority, we provide a meaningful career path where your contributions directly impact public services and support for families across the nation.
