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- Tasks: Lead IT service management to enhance public digital services and ensure smooth operations.
- Company: Join HM Revenue & Customs, a major player in the UK public sector.
- Benefits: Contract until March 2026 with opportunities for professional growth.
- Why this job: Make a real difference in public services while working with cutting-edge cloud technologies.
- Qualifications: Experience in IT service management and strong stakeholder communication skills.
- Other info: Dynamic team environment focused on digital transformation and service excellence.
The predicted salary is between 48000 - 72000 £ per year.
This role will primarily involve the Service Management of IT Services alongside managing a multi-functional team that oversees the governance of identities and access management on the HMRC estate. This includes the planning of activities to ensure the delivery of successful Service Management, along with service performance, operational reporting, managing risks and problem solving.
Person specification
- Providing leadership to a multifunctional team.
- Planning activities to ensure the delivery of successful Service Management.
- Service performance and operational reporting.
- Managing risks and problem solving.
- Working with stakeholders to transition new services into Business as Usual (BAU) live support and deliver changes.
- Representing the IT service managers at a senior level and acting as an escalation point for business stakeholders.
- Continually making improvements to IT processes and services.
- Improving user experience and increasing customer satisfaction.
- IT service delivery skills and an understanding of Microsoft Office 365.
- Excellent communication skills (verbal and written).
- Experience of collaborating with internal and external stakeholders/users/suppliers.
- Ability to learn quickly and master new concepts.
- Analytical skills.
- Understanding of successful delivery of end user IT services and continuous improvement.
- Understanding of ITIL processes.
- Commercial contract renewals and licensing of services.
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Senior IT Service Manager employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HM Revenue & Customs on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL4 frameworks and service management best practices. We want to show that we’re not just familiar with the concepts, but that we can apply them in real-world scenarios.
✨Tip Number 3
Practice our STAR technique (Situation, Task, Action, Result) for answering behavioural questions. This will help us articulate our past experiences clearly and demonstrate how we’ve tackled challenges in service management.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience with ITIL4 frameworks and any relevant service management roles you've held. We want to see how your skills align with our mission!
Showcase Your Stakeholder Skills: In your application, emphasise your ability to build long-lasting relationships with stakeholders. Share examples of how you've engaged with different teams and communicated effectively – this is key for us at HM Revenue & Customs.
Be Clear on Your Achievements: When detailing your experience, focus on specific achievements in service delivery and operational improvements. Use metrics where possible to demonstrate your impact – we love numbers that tell a story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your ITIL4 Inside Out
Make sure you brush up on your ITIL4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service management and delivery. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built strong relationships with stakeholders in the past. Think about specific situations where your customer-focused approach made a difference. This will demonstrate your ability to engage and communicate effectively across various levels of the organisation.
✨Highlight Your Cloud Experience
Since this role involves working with cloud platforms, be ready to discuss your experience with cloud technologies. Share specific projects or challenges you've faced in a cloud development team, and how you contributed to operational improvements or service delivery.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in real-time. Prepare to discuss how you would handle incidents, manage changes, or escalate issues within the service management framework. This will help the interviewers see your thought process and decision-making abilities.
