At a Glance
- Tasks: Lead large-scale digital transformation projects and ensure timely delivery of IT solutions.
- Company: Join HM Revenue & Customs, a key player in government digital services.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Be part of a diverse team committed to innovation and collaboration.
- Why this job: Make a real impact on public services while developing your leadership skills.
- Qualifications: Experience in managing complex IT projects and excellent communication skills required.
The predicted salary is between 58000 - 65000 £ per year.
Application Deadline: Apply before 11:55 pm on Thursday 4th December 2025
Location: Bristol, Cardiff, Edinburgh, Liverpool, Manchester, Telford, Worthing
Role Overview: Senior IT Delivery Manager – part of HM Revenue & Customs' Chief Digital & Information Office (CDIO). You will support large-scale digital transformation projects, ensuring timely and cost-effective delivery of digital products across the organization.
Key Responsibilities:
- The end-to-end delivery of one or more large and/or complex IT projects.
- Production and management of end-to-end IT delivery plans and status reports.
- Identification, management and mitigation of IT risks, issues and dependencies.
- Raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners.
- Financial forecasting and tracking of all project expenditure.
- Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business.
- Reporting and communicating project deliverables, progress and benefits to a wide range of stakeholders across all grades.
- Applying experience/understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting.
- Engaging, building and maintaining teams, both internally and externally, identifying the people and skills needed to continuously deliver.
- Line management of IT Delivery Managers at various levels.
- Supporting the overall IT Delivery team via escalation management, guidance and performance management.
- Resourcing & capacity management of your immediate team.
- Being a credible, knowledgeable, enthusiastic and supportive team player, demonstrating strong communication skills and a passion for developing teams and building diverse cross-team relationships.
- Being an active member of the Delivery Manager community.
- Working closely with business stakeholders, supporting and understanding business needs and strategy, ensuring deliverables are understood, aligned and agreed.
- Collaborating with Product Managers, Delivery Managers or project managers to ensure delivery of the products is aligned with the project scope, requirements and timeline constraints.
Ideal Candidate:
You will be enthusiastic and self-motivated with a passion for people, problem-solving, decision-making and consensus building in a fast-paced digital environment. You will have a strong track record of delivering complex IT-enabled change through collaboration with, and management of, a range of stakeholder and commercial relationships.
Required Experience and Skills:
- Delivering large, complex, technical or IT-enabled change projects or programmes.
- Working as a member of a large or major complex delivery team.
- Excellent communication and collaboration skills.
- Operating across tight & complex governance frameworks, and a sound knowledge of risk & cost management.
- Using industry standard project management tools and methodologies.
- Project governance including creating and managing a project plan and tracking risks/issues/dependencies.
- Utilising both Agile and Waterfall methodologies.
- Managing and supporting a team of professionals, including appraisals and professional development.
- Building & maintaining positive and effective relationships with all key stakeholders across a large and complex organisation.
- Supplier management with a focus on quality outcomes and value for money.
- Interpretation of change; making it easy for teams and stakeholders to understand what needs to be delivered, by whom, why, and when.
- Evidence of playing a key role in influencing strategic decision-making.
Preferred Experience:
- HMRC recognised project management tools and methodologies.
- Previous experience in the HMRC IT end-to-end change lifecycle.
- A recognised Delivery Management qualification such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP).
Salary and Pension:
Salary: £58,541 with £16,959 contributed to the Civil Service Defined Benefit Pension scheme. Pension contributions: at least 28.97% of salary.
Benefits:
- Flexible and Hybrid Working policies.
- Generous leave allowance – 25 days to start, increasing by one day for each year of qualifying service up to 30 days.
- Family-friendly policies.
- Personal support.
- Coaching and development.
Work Hours:
Full-time. Occasional travel and overnight stays may be required.
Seniority Level: Director
Employment Type: Full-time
Job Function: Project Management
Industries: Government Administration and Government Relations Services
Equal Opportunities: HM Revenue & Customs welcomes applications from all people from all backgrounds with the experience and skills needed for this role. We are committed to creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Senior Delivery Manager employer: HM Revenue & Customs
HM Revenue & Customs is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As an Agile Delivery Manager, you will benefit from a strong focus on professional development, with ample opportunities for growth and advancement within the public sector. Located in a supportive atmosphere that values transparency and teamwork, you will play a vital role in shaping digital services that make a real difference to users across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at HMRC or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to delivery management. Think about your past experiences and how they align with the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or achievements, create a portfolio or a presentation to share during interviews. This will help you stand out and demonstrate your hands-on experience in managing complex IT projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Delivery Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Delivery Manager role. Highlight your experience with large-scale IT projects and your understanding of Agile and Waterfall methodologies. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder engagement, it's crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you successfully managed relationships and communicated project deliverables clearly.
Be Specific About Your Achievements:When detailing your previous roles, focus on specific achievements rather than just listing responsibilities. Quantify your successes where possible, like how you improved project delivery times or reduced costs. This helps us see the impact you've made in your previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the large-scale digital transformation projects you've worked on. Be ready to discuss specific examples of how you managed end-to-end delivery, tackled risks, and collaborated with stakeholders. This will show your depth of experience and ability to handle complex IT projects.
✨Master Agile and Waterfall Methodologies
Since the role requires knowledge of both Agile and Waterfall methodologies, brush up on your understanding of these frameworks. Be prepared to explain how you've applied them in past projects, and share any challenges you faced and how you overcame them. This will demonstrate your versatility as a Delivery Manager.
✨Showcase Your Communication Skills
Effective communication is key in this role, so think of examples where you've successfully reported project deliverables or engaged with diverse stakeholders. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to build and maintain relationships across teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about situations where you had to manage conflicts, make tough decisions, or influence strategic outcomes. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to convey your thought process effectively.
