At a Glance
- Tasks: Support recruitment processes and enhance candidate experience at HMRC.
- Company: Join HMRC, a dynamic workplace focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension scheme.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Be part of a transformative team that makes a real impact in public service.
- Qualifications: Strong communication skills and adaptability in fast-paced environments.
The predicted salary is between 26700 - 28000 € per year.
Apply before 11:55 pm on Friday 14th November 2025
Salary £31,096 - £33,270
A Civil Service Pension with an employer contribution of 28.97%
Location:
- Glasgow Regional Centre - Atlantic Square
- Liverpool Regional Centre - Water Street
- Manchester Regional Centre - Three New Bailey
- Newcastle Upon Tyne - Benton Park View
- Nottingham Regional Centre - Unity Square
- Worthing - Teville Gate House
About the job
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Unity Business Services Recruitment Team deliver recruitment campaigns on behalf of HMRC. Our team’s vision is to transform and standardise our recruitment processes to remove the administrative burden for vacancy holders and our own teams, providing a great recruitment experience for all.
The Recruitment Team within UBS manage transactional recruitment processes for HMRC, with a commitment to delivering exceptional service to both candidates and vacancy holders. Our mission is to transform recruitment through cutting‑edge methods, reducing time‑to‑hire, enhancing candidate experience, and supporting HMRC in providing vital services to the public.
You’ll be joining the Recruitment Reporting & Performance Team, UBS Recruitment’s non‑operational team. We work closely with our operational teams and wider stakeholders to identify their needs and support them to deliver the best service. We also deliver work that supports our teams, managing Guidance, Recruitment Governance, Complaints, and Forecasting & Demand.
This is an exciting time to join the team, as we continue our ongoing Guidance Standardisation Project and introduction of the Recruitment Request Portal. No two days are the same in our team. We are seeking highly motivated, collaborative and creative individuals who can quickly adapt to a changing landscape, who are comfortable supporting their managers to deliver high‑level outcomes whilst working directly with operational teams to understand the detail.
Person specification
You will support your team leads to successfully deliver the Guidance Standardisation Project, working closely with Subject Matter Experts to review and streamline operational guidance to foster consistency and usability across teams. Your creativity and attention to detail will be essential as you work with the teams to produce guidance geared towards them, which will support them to deliver quality service to vacancy holders and candidates.
Your agile and adaptable nature will be crucial on this high‑profile piece of work, as you guide our teams through oncoming changes to the systems we use and services we offer. Additionally, you will deliver key support as a non‑operational function that removes burden from the Recruitment Teams and managers, allowing them to focus their time on delivery at pace. This will include maintenance and continuous improvement of the Guidance & Support SharePoint, which forms as a central access point for all of the operational teams.
Finally, your contextual recruitment knowledge will be essential as you support the team in managing changes to processes and streamlining of day‑to‑day tasks. As our team develops its remit, these priorities may change and adapt. If the prospect of continuous improvement and change excites you, this is the role for you.
Essential Criteria
- Effective production of robust guidance products that are clear and consistent with accessibility standards.
- Adaptable nature and eager to learn high‑level processes to support teams with production of content.
- Excellent communication skills and a high level of organisation, managing conflicting priorities against business‑as‑usual tasks.
- Understanding of recruitment contexts and the candidate and vacancy holder journey.
- Strong, demonstrable skills in a ability to quickly adapt to new systems, processes, and priorities.
- Provable effective skills in Microsoft 365 products, including (but not limited to) Excel, Word and PowerPoint.
Desirable Criteria
- Experience working as part of a project with varying deliverables and timescales.
Transitional Sites Information
If your location preference is for the following site, it’s important to note that this is not long‑term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. You will be given more information about what this means at the job offer stage.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Changing and Improving
We only ask for evidence of these behaviours on your application form: Communicating and Influencing
Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Recruitment Services Officer employer: HM Revenue & Customs
At HMRC, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and creativity. With flexible and hybrid working options, generous leave allowances, and a commitment to employee development, we empower our staff to thrive in their roles while making a meaningful impact on public services. Join us in Glasgow or one of our other regional centres, and be part of a team dedicated to transforming recruitment processes and enhancing the candidate experience.
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment Services Officer
✨Tip Number 1
Get to know the company! Before your interview, check out HMRC's YouTube channel and see what employees are saying. It’ll give you a feel for the culture and help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it’s showtime.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've tackled challenges in the past. This will help demonstrate your adaptability and problem-solving abilities, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Recruitment Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the job description. Highlight your adaptability and creativity, as these are key traits we're looking for!
Showcase Your Communication Skills:Since effective communication is crucial for this role, use clear and concise language in your application. Don’t forget to provide examples of how you've influenced or communicated effectively in past roles.
Be Detail-Oriented:Pay attention to the details in your application. Ensure that your guidance products or any relevant documents you mention are robust and meet accessibility standards, as this will demonstrate your commitment to quality.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Stuff
Before the interview, dive deep into HMRC's mission and values. Understand their recruitment processes and how your role as a Recruitment Services Officer fits into the bigger picture. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Skills
Be ready to discuss your experience with Microsoft 365 products and any previous project work. Prepare specific examples that highlight your adaptability and communication skills, especially in relation to producing clear guidance and managing conflicting priorities.
✨Ask Smart Questions
Prepare thoughtful questions about the Guidance Standardisation Project and how the team collaborates with operational teams. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals.
✨Practice Makes Perfect
Conduct mock interviews with a friend or use online resources to practice common interview questions. Focus on articulating your thoughts clearly and confidently, especially around the behaviours of 'Communicating and Influencing' and 'Changing and Improving'.
