Professional Skills Training Manager

Overview

Professional Skills Training Manager role at HM Revenue & Customs. This role supports RIS Analysis capability by shaping the face-to-face and digital training and development for analysts in the Data Analysis (DA) and Intelligence Analysis (IA) professions, and across directorates within Customer Compliance Group for corporate systems such as ICE and Protect Connect.

Base pay range and terms are described by the hiring range and benefits, with travel required and regular overnight stays; this role is not suitable for a homeworker.

Base pay and benefits

• Base £45,544
• Pension (STC) Circa £13,194
• Can be based 60% of your working week from the Office
• 25 Days Holiday + Up-skilling + Training Course Access

To learn more and apply, click APPLY before 11:55 pm on Thursday 18th September.

Disclaimer: This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

To be considered

To be considered for this role, your application must demonstrate all of the following:

• Proven and demonstrable leadership skills.
• Experience in developing and delivering professional skills training content, including but not limited to presentation skills, verbal and written communication, negotiation, listening skills, teamwork & collaboration, emotional intelligence, influencing and persuading, both face to face and digitally (for example, using MS Teams).
• Proven experience of aligning personal or team efforts to wider strategies or priorities.
• Excellent problem-solving and organisational capabilities.
• Be able to motivate, engage and inspire trainees.
• Be able to collaborate with stakeholders at all levels, building strong relationships to achieve successful outcomes.
• A formal qualification in learning and development, i.e, CIPD.
• Experience using digital learning tools such as DominKnow and Kallidus for developing and delivering training.

Responsibilities

• Leading and managing a small team of Professional Skills Trainers.
• Ensuring delivery of Professional Skills courses to the Intelligence and Data Analysis Professions and wider, across HMRC.
• Development of new training courses to fill training requirements for the IA and DA Professions.
• Planning and managing the organisation of training courses.
• Observations of associate trainers against recognised training standards, giving appropriate feedback to assist associate trainers’ development and maintain high standards of delivery.
• Working collaboratively to ensure training products will deliver outputs that provide consistent, significant upskilling of staff and lead to operational benefits.
• Maintaining RAPA core principles of delivery, in both face-to-face and digital events, to ensure the provision of a supportive and inclusive training environment.
• Ensuring that all delivery and development is monitored for efficiencies and continual improvement through innovation.
• Sharing best practice with stakeholders in RAPA, HMRC and across government where necessary.
• Management and leadership of trainer pool/allocating trainers to scheduled courses.

Behaviours and technical skills

We’ll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Working Together

We’ll assess you against these technical skills during the selection process:

• Training Delivery Skills

Seniorities and job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Training, Consulting, and Writing/Editing
• Industries: Government Administration

Location: Liverpool, England, United Kingdom