At a Glance
- Tasks: Lead user research initiatives to enhance customer guidance and adviser support.
- Company: Join HM Revenue & Customs, a leader in user-centered design.
- Benefits: Enjoy a competitive salary, pension contributions, and flexible working options.
- Other info: Be part of a dynamic team focused on improving user experiences.
- Why this job: Make a real difference in shaping inclusive, hybrid work experiences.
- Qualifications: Extensive user research experience and a relevant degree or equivalent.
The predicted salary is between 58541 - 58541 £ per year.
HM Revenue & Customs is looking for a Senior User Researcher to shape user-centered design within Unity Business Services. You will lead user research initiatives, applying various research methods to improve guidance for customers and advisers.
The ideal candidate will have extensive experience in user research and should possess a relevant degree or equivalent experience.
Benefits include a salary of £58,541, contributions to a pension scheme, and flexible working policies.
Senior User Researcher — Lead Inclusive, Hybrid Work in Manchester employer: HM Revenue & Customs
HM Revenue & Customs is an excellent employer that prioritises user-centered design and values the contributions of its employees. With a competitive salary, generous pension contributions, and flexible working policies, the company fosters a supportive work culture that encourages professional growth and inclusivity. Working within Unity Business Services offers unique opportunities to make a meaningful impact on customer guidance while enjoying a collaborative and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher — Lead Inclusive, Hybrid Work in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HM Revenue & Customs on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your user research projects. Highlight how your work has improved user experiences, as this will resonate with the hiring team.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors. Focus on articulating your research methods and how they align with the inclusive, hybrid work environment they’re promoting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior User Researcher — Lead Inclusive, Hybrid Work in Manchester
Some tips for your application 🫡
Show Your Research Skills:Make sure to highlight your experience in user research. We want to see how you've applied different methods to gather insights and improve user experiences. Share specific examples that demonstrate your expertise!
Tailor Your Application:Don’t just send a generic CV and cover letter. We’re looking for candidates who understand our mission at HM Revenue & Customs. Tailor your application to reflect how your skills align with the role of Senior User Researcher and our focus on inclusive design.
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward language that gets to the point. Avoid jargon unless it’s relevant to the role, and make sure your passion for user research shines through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your User Research Methods
Make sure you brush up on various user research methods before the interview. Be ready to discuss how you've applied these techniques in past projects, especially in inclusive and hybrid work settings. This will show that you understand the nuances of user-centred design.
✨Showcase Your Leadership Skills
As a Senior User Researcher, you'll be leading initiatives. Prepare examples of how you've successfully led research projects or teams in the past. Highlight your ability to collaborate with cross-functional teams and how you’ve influenced design decisions based on user insights.
✨Understand HM Revenue & Customs' Goals
Familiarise yourself with HM Revenue & Customs and their mission, especially within Unity Business Services. Knowing their objectives will help you tailor your responses and demonstrate how your skills can directly contribute to improving guidance for customers and advisers.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, current challenges in user research, and how they measure success. This not only shows your interest but also helps you gauge if the role is the right fit for you.
