At a Glance
- Tasks: Lead product enhancements for Case Management using Pega and Documentum in an agile environment.
- Company: Join HM Revenue and Customs, a key player in public service innovation.
- Benefits: Competitive salary, generous pension contributions, flexible and hybrid working options.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by shaping technology solutions for internal customers.
- Qualifications: Experience in product management, agile methodologies, and stakeholder engagement.
The predicted salary is between 58541 - 58541 £ per year.
This Product Manager role is specifically within the Response, Exceptions and Analytics Team, which serves key internal customer groups within the Customer Compliance Group (CCG). We act as a trusted partner and translate business need into technology outcomes. You will be working within a highly established Product Management Team that manages the Caseflow Suite Products and will work with our customers to plan and deliver a series of enhancements to the Case Management Product, using Pega and Documentum applications.
Responsibilities:
- Deliver product features/enhancements for the Case Management suite of products, working with both Pega and Documentum applications and applying both agile methodologies effectively.
- Define the scope of the service and adapt it to user research insights or as business objectives evolve.
- Engage stakeholders to get buy in for the product vision and roadmaps.
- Work, coach and mentor with a multidisciplinary agile product delivery team (civil servants or suppliers) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it.
- Own and maintain backlogs of ‘user stories’ and prioritise the order in which they will be built and released to users.
- Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high‑level financial case for the options.
- Plan, organise and manage the various types of sprint ceremonies.
- Giving and receiving product feedback, helping facilitate feedback loops.
- Take ownership of team deliverables when they require and deliver value to the business.
- Management and trend analysis of Incidents and problem records in ServiceNow and facilitate prioritisation with other Product Owners.
- Collaborate with other Product Managers and business stakeholders to align delivery with strategic goals.
- Communicate delivery progress and benefits to stakeholders at all levels.
- Participate in, and contribute to the Product management community of practice.
- Ability to build and maintain effective working relationships with a wide range of stakeholders throughout the full delivery lifecycle.
- Experience coordinating business‑as‑usual roadmaps across multiple teams and integrating Spending Review programmes and external changes into a coherent delivery plan.
- Experience managing and analysing production Incident and Problem records in ServiceNow.
- Experience managing Kanban boards and Scrum delivery in Jira, alongside maintaining documentation within Confluence.
- Demonstrated experience of planning and running all sprint ceremonies.
- Working knowledge of Pega and Documentum applications.
- Experience of managing staff.
- Working knowledge of ITIL v4.
- Experience of conflict resolution/negotiation and/or bringing people together to form motivated and empowered teams.
Pay range and compensation package:
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Equal Opportunity Statement:
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
Product Manager in Manchester employer: HM Revenue & Customs
HM Revenue and Customs (HMRC) is an exceptional employer, offering a dynamic work environment in Telford with a strong focus on employee development and well-being. With flexible and hybrid working policies, employees can achieve a healthy work-life balance while contributing to meaningful projects that enhance public services. The collaborative culture fosters innovation and growth, making it an ideal place for professionals seeking to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in product management roles. They can give you insider info about the team and the company culture, plus maybe even put in a good word for you!
✨Tip Number 2
Prepare for the interview by practising common product management scenarios. Think about how you'd handle stakeholder engagement or prioritising backlogs. We want you to show off your agile skills and how you can deliver value to the business!
✨Tip Number 3
Don’t forget to showcase your experience with Pega and Documentum applications during interviews. Highlight specific projects where you’ve used these tools to drive product enhancements. This will help us see how you can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at HMRC. Let’s get you that Product Manager role!
We think you need these skills to ace Product Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with Pega, Documentum, and agile methodologies, as these are key to what we’re looking for.
Showcase Your Stakeholder Engagement Skills:We want to see how you’ve successfully engaged stakeholders in the past. Share specific examples of how you’ve built relationships and communicated product visions to get buy-in.
Be Clear About Your Experience:When detailing your experience, be specific about your roles in managing backlogs, sprint ceremonies, and any tools like Jira or Confluence you’ve used. Clarity helps us understand your fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application status.
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Product Inside Out
Before the interview, dive deep into the Case Management suite and understand how Pega and Documentum applications work. Familiarise yourself with the latest enhancements and be ready to discuss how you can contribute to the product vision.
✨Engage Stakeholders Like a Pro
Prepare examples of how you've successfully engaged stakeholders in previous roles. Think about how you can translate business needs into technology outcomes and be ready to share your strategies for getting buy-in on product roadmaps.
✨Show Off Your Agile Skills
Brush up on agile methodologies and be prepared to discuss your experience managing sprint ceremonies. Highlight specific instances where you've facilitated feedback loops or coached teams to deliver value effectively.
✨Be Ready for Conflict Resolution Scenarios
Think of examples where you've navigated conflicts or brought teams together. This role requires strong negotiation skills, so be prepared to discuss how you've resolved issues and motivated teams in the past.
