At a Glance
- Tasks: Support live services and enhance tooling for infrastructure automation.
- Company: Join HMRC's innovative Chief Digital & Information Office team.
- Benefits: Flexible working days, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic environment while learning from experienced engineers.
- Qualifications: Experience in operational support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Apply before 11:55 pm on Tuesday 30th June 2026. Salford M3 60% of your working month, days of your choice.
ABOUT THE JOB
We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC's Chief Digital & Information Office (CDIO). This role sits at the heart of a critical platform that supports multiple product teams across HMRC. You will help operate and support a suite of tooling services that enable infrastructure automation, deployment pipelines, and secure access across the estate.
Working alongside senior infrastructure engineers, you will:
- Support live services and operational delivery
- Assist with migration of legacy tooling to strategic ECS infrastructure
- Improve documentation and knowledge sharing
- Help product teams adopt and use tooling effectively
This is a hands‐on role combining live operations, support, and enablement, with an opportunity to build deep technical knowledge in a complex, large‐scale environment. It also provides the engineer with the opportunity to interact with various stakeholders using Telford Tooling and feedback to the team.
Live Service Support (Run)
- Monitor and maintain the health of tooling services (e.g. AWX, Jenkins, Nexus, Vault, Bastion)
- Perform daily operational checks and ensure service availability
- Support incident investigation and resolution in collaboration with senior engineers
- Contribute to maintaining service continuity and minimising disruption to product teams
Tooling Administration & Support
- Manage user access requests across tooling platforms (e.g. GitLab, Jenkins, Vault, Bastion)
- Process requests via shared mailbox, ensuring timely and accurate responses
- Support onboarding of new users and teams onto tooling platforms
- Provide first‐line support and guidance to product teams
Documentation & Knowledge Management
- Maintain and improve operational documentation, runbooks, and user guides
- Ensure documentation is accurate, accessible, and up to date
- Capture knowledge from incidents and engineering activity to reduce risk and improve resilience
- Support the creation of documentation that enables product teams to self‐serve where appropriate
Migration & Change Support
- Support migration of tooling services to ECS infrastructure
- Assist with raising and managing change requests through ServiceNow
- Contribute to testing, validation, and post‐implementation checks
- Work with engineers to ensure safe and consistent delivery of changes
Product Team Enablement
- Support product teams in using tooling effectively
- Provide guidance on best practices and usage patterns
- Identify common issues and contribute to reusable documentation and solutions
- Help reduce duplication and improve consistency across teams
Collaboration & Stakeholder Engagement
- Work closely with infrastructure engineers, product teams, and stakeholders
- Communicate effectively with both technical and non‐technical audiences
- Contribute to team ceremonies, planning, and continuous improvement
PERSON SPECIFICATION
We are looking for someone who:
- Is comfortable working in a live operational environment
- Can balance support work with structured delivery tasks
- Has strong attention to detail, particularly in documentation and access control
- Is proactive and willing to learn complex systems over time
- Works collaboratively across teams and builds positive relationships
- Can communicate clearly and effectively with a range of stakeholders
Operational & Ways of Working
- Experience supporting live services or operational environments
- Understanding of Agile and/or ITIL-based ways of working
- Strong communication skills (written and verbal)
- Ability to create clear and structured documentation
- Experience working with stakeholders or supporting users
Infrastructure Operations Engineer in Manchester employer: HM Revenue & Customs
HMRC is an exceptional employer, offering Infrastructure Operations Engineers the chance to work in a dynamic and supportive environment in Salford. With a strong focus on employee growth, you will have access to continuous learning opportunities while collaborating with experienced professionals in a critical role that impacts multiple product teams. The inclusive work culture promotes knowledge sharing and innovation, making it a rewarding place to develop your technical skills and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Engineer in Manchester
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like HM Revenue & Customs!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Infrastructure Operations Engineer position at HM Revenue & Customs, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when HM Revenue & Customs is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Infrastructure Operations Engineer role at HM Revenue & Customs!
We think you need these skills to ace Infrastructure Operations Engineer in Manchester
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to HM Revenue & Customs and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at HM Revenue & Customs
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to HM Revenue & Customs.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at HM Revenue & Customs, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
