Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and deliver innovative technical solutions using ServiceNow to enhance customer experience.
- Company: Join HM Revenue & Customs, a leader in digital transformation within government services.
- Benefits: Enjoy a competitive salary, job security, and opportunities for professional growth.
- Why this job: Be part of a transformative journey, making a real impact on public services.
- Qualifications: Experience in technical architecture and strong communication skills are essential.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Architect (ServiceNow) role at HM Revenue & Customs. As part of HMRC’s Chief Digital & Information Group, Enterprise Service Platforms are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services for the future, ensuring that our customers experience consistent and excellent service. We work closely with other platform groups and their partners to bring those IT systems and services together and use the ServiceNow Platform to drive operational efficiencies, reduce costs and improve customer and colleague experience.
This is an exciting time to join us, as we move on to deliver future phases and further exploit ServiceNow capability to enable transformation of our organisation and support HMRC strategic goals.
You will have a good track record in delivering customer‑focused technology change with a strong emphasis on quality, be a confident and skilled communicator able to articulate technical detail to non‑technical people, and be a credible, influential, and encouraging team‑player who is self‑motivated and dedicated to continuous improvement.
Person specification- You will have a good track record in delivering customer‑focused technology change with a strong emphasis on quality.
- A confident and skilled communicator, you will be able to articulate technical detail to non‑technical people, so it is understood.
- You will be a credible, influential, and encouraging team‑player: someone who is self‑motivated, with a proven dedication to continuous improvement in self and others.
- Working with colleagues to understand and design technical solutions that ensure operational delivery.
- Understanding CDIO & HMRC systems and the technologies that deliver those systems.
- Understanding the wider HMRC technology systems and strategies.
- Playing a leading role on specific technical aspects of the service delivery of CDIO & HMRC systems.
- Articulating technical viewpoints to technical and non‑technical colleagues, senior management and business partners.
- Championing and mentoring colleagues.
- Evidence of technical architecture experience with a strong background in solution design and systems integration.
- Proven experience of governing high and low‑level designs with full lifecycle management.
- Experience of requirements management and supporting the operations teams with service introduction.
- Experience in establishing professional relationships and communicating with a range of stakeholders.
- Demonstrable understanding of public cloud technologies in large‑scale organisations.
- Ability to simplify complex/technical information by using appropriate and accessible language for non‑technical audiences.
- Evidence of strong interpersonal skills and a proven ability to communicate clearly by providing support about architectural topics within a multidisciplinary team.
Please follow the link to apply through Civil Service Jobs.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Government Administration
Technical Architect (ServiceNow) in London employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Architect (ServiceNow) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical architecture and ServiceNow. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain complex technical concepts in simple terms. This will demonstrate your ability to connect with both technical and non-technical colleagues, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining HMRC and being part of their mission.
We think you need these skills to ace Technical Architect (ServiceNow) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Architect role. Highlight your experience with ServiceNow and any relevant projects that showcase your ability to deliver customer-focused technology change.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've communicated technical details to non-technical audiences and how you've championed continuous improvement in your previous roles.
Showcase Your Communication Skills: Since you'll be working with a range of stakeholders, it's crucial to demonstrate your strong interpersonal skills. Use clear and accessible language in your application to show us you can simplify complex information.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its capabilities and how it can drive operational efficiencies. Be ready to discuss specific examples of how you've used ServiceNow in past projects.
✨Communicate Clearly and Confidently
Since you'll need to articulate technical details to non-technical folks, practice simplifying complex concepts. Use relatable analogies or examples to ensure everyone understands your points. This will showcase your communication skills and ability to connect with diverse audiences.
✨Showcase Your Team Spirit
Be prepared to talk about your experiences working in teams. Highlight instances where you've mentored colleagues or contributed to a collaborative environment. HMRC values team players, so demonstrating your interpersonal skills will be key.
✨Demonstrate Continuous Improvement Mindset
Share examples of how you've pursued personal and professional development. Whether it's through training, certifications, or learning from feedback, showing that you're dedicated to continuous improvement will resonate well with the interviewers.
