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For Companies At a Glance
- Tasks: Lead product teams to design and deliver innovative digital products that meet user needs.
- Company: Join HM Revenue & Customs, a key player in government digital services.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact on critical finance and HR systems while shaping the future of public services.
- Qualifications: Experience in product management and stakeholder engagement is a plus.
- Other info: Supportive environment for learning and career development.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Product Manager, you will lead product teams to design, build, and deliver digital products and features that meet business objectives and user needs. You will define product scope, evaluate options, and ensure alignment with HMRC's goals and the Government Digital and Data (GDaD) framework.
This role sits within Payments, Banking, Accounting, and Corporate Services, which manage critical finance and HR systems supporting payment collection, disbursement, accounting, risk, audit, payroll, and commercial products. Positions are available across the following areas:
- Banking & Payment Processing – Responsible for the technology supporting HMRC and cross Government banking operations between HM Treasury, commercial banks and the Bank of England. Payment Processing focuses on the technology supporting the matching of unallocated payments.
- Payments In & Out – Responsible for the technology, projects, and change initiatives that enable HMRC to manage all aspects of inbound and outbound payments across the department.
- Accounting, Audit, Risk & Control – Responsible for the technology used to produce and report on HMRC Accounts (Resource and Tax Accounting) and Internal Audit Management & Risk and Control Management including Segregation of Duties.
- HR – Responsible for the technology used through the HR lifecycle, from Recruitment, Onboarding, Development, Retention and Engagement, Performance Management, Succession Planning to Offboarding.
Person specification
- Deliver product features for the Payments, Banking & Accounting or Corporate HR.
- Define the scope of the service and the key features, and adapt this as new information is learnt (e.g. as business objectives evolve or user research offers new insights).
- Engage stakeholders to get buy in for the product vision and roadmap.
- Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as delivery leads, user research, service design, business analysis, or software engineering to shape the product and build it.
- Work with team members, such as performance analyst and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved.
- Own and maintain a backlog and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.
- Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high level financial case for the options.
- Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards.
- Work with user researchers to shape research activities to test the concepts behind new products, features, or prototypes, and/or test their usability.
- Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.
Applicants are not expected to have experience of all the above responsibilities. Product managers at HMRC will be supported to learn these skills over time so they can use them after a certain period in the role.
- Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues.
- Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
- Experience of being able to prioritise work based on what is valuable to do first, and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps.
- Experience of leading or supporting a project to deliver its stated outcomes.
- Ability to collaborate with other professions with specialist skills to solve a problem.
- Demonstrate the ability to understand how to measure and track success of a project, service, or process change.
- Prior experience of working on Finance or HR services.
- Working knowledge of ITIL v4.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industry: Government Administration
Senior Product Manager in London employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding HMRC's goals and the GDaD framework. Show us you know what makes them tick and how your skills align with their mission.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've led product teams and delivered successful projects. We want to hear about your wins!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Senior Product Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience relevant to the Senior Product Manager role. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Stakeholder Skills: Since building relationships with stakeholders is key, share examples of how you've successfully engaged with different teams or individuals in past roles. We love to see real-life scenarios that demonstrate your negotiation and collaboration skills.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Include instances where you identified a problem within a service or product and how you went about resolving it. This will show us your proactive approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Product Inside Out
As a Senior Product Manager, you need to be well-versed in the products and services relevant to HMRC. Research their current offerings in Payments, Banking, and Accounting. Be ready to discuss how you would enhance these products based on user needs and business objectives.
✨Engage with Stakeholders
Demonstrate your ability to build relationships with stakeholders during the interview. Prepare examples of how you've successfully engaged stakeholders in the past, especially when negotiating on difficult issues. This will show that you can get buy-in for your product vision.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your experience in understanding problems within a service or product and finding positive solutions, as this is crucial for the role.
✨Prioritisation is Key
In your interview, emphasise your ability to prioritise work effectively. Share examples of how you've determined what tasks are most valuable and how you've secured stakeholder agreement on project plans or roadmaps. This will demonstrate your strategic thinking and leadership skills.
