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- Tasks: Lead the improvement of operating models to enhance digital transformation in Government.
- Company: Join HMRC, a forward-thinking organisation with a focus on work-life balance.
- Benefits: Flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact on large-scale projects while enjoying a supportive work environment.
- Qualifications: Experience in organisational design and data-driven improvements is preferred.
- Other info: Diverse and inclusive workplace with opportunities for all.
The predicted salary is between 36000 - 60000 £ per year.
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us, short or long term, will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
Purpose
Rapidly assess and enhance the CDIO target operating model—including ways of working, processes, governance, and organisational design—to accelerate value delivery across CDIO.
Key Outcomes / KPIs
- Operating model changes delivered and adopted (playbook/patterns, process simplifications).
- Achieve governance clarity through improved decision rights, cadences and auditable trails.
- Quarterly alignment (OKRs) embedded; with measurable improvements in delivery.
- Organisation design agreed and implemented.
Priority Deliverables
- Operating Model diagnostic & backlog with quantified value, risks, dependencies.
- Governance lightweights aligned to OMAB (decision rights, boards, artefacts).
- Tooling improvement proposals (e.g., change enablement, knowledge base) with measure-before/after.
- Operating model design/change in complex tech organisations.
- Organisational design experience in large and complex organisations.
- Data-driven improvement; comfortable with OKRs and service metrics.
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.
Operating Model Improvement Lead in London employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operating Model Improvement Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at HMRC or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. HMRC values diversity and collaboration, so think about how your experiences align with their mission and be ready to share examples.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, focus on specific projects where you’ve improved operating models or delivered measurable results. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to exciting projects.
We think you need these skills to ace Operating Model Improvement Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with operating models and organisational design. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Your Achievements: When detailing your past roles, focus on specific outcomes and improvements you've driven. Use metrics where possible to demonstrate your impact—this will help us see the value you can bring to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This makes it easier for us to see your potential at a glance!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HM Revenue & Customs
✨Know the Operating Model Inside Out
Before your interview, dive deep into the CDIO target operating model. Understand its components like processes, governance, and organisational design. This will help you articulate how your skills can enhance these areas and demonstrate your genuine interest in the role.
✨Showcase Your Data-Driven Mindset
Be prepared to discuss how you've used data to drive improvements in previous roles. Bring examples of how you've implemented OKRs or service metrics to measure success. This will highlight your ability to deliver measurable outcomes, which is crucial for this position.
✨Emphasise Your Experience with Complex Organisations
Since the role involves working in large and complex tech organisations, share specific experiences where you've successfully navigated such environments. Discuss any challenges you faced and how you overcame them, showcasing your adaptability and problem-solving skills.
✨Align with Their Values
Familiarise yourself with the company's values around diversity and inclusion. Be ready to discuss how you can contribute to a positive work environment that values different perspectives. This will show that you not only fit the role but also align with their culture.
