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For Companies At a Glance
- Tasks: Lead ITSM processes and ensure top-notch service quality for a government agency.
- Company: Join a reputable UK government agency focused on IT excellence.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a real difference in public service by enhancing IT service management.
- Qualifications: Strong ITSM background, communication skills, and experience with ServiceNow.
- Other info: Ideal for proactive individuals passionate about continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
A government agency in the United Kingdom is seeking a Senior IT Service Manager to govern ITSM processes and support major incident resolutions. The role emphasizes operational assurance of IT services and requires a solid background in IT Service Management, with responsibilities including team performance monitoring and driving data quality improvements.
Candidates should possess strong communication skills, experience with ServiceNow, and a commitment to continuous improvement, making this an excellent opportunity for proactive professionals.
ITSM Lead: Drive ITIL Excellence & Service Quality in London employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Lead: Drive ITIL Excellence & Service Quality in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and ServiceNow experience. Be ready to discuss how you've driven service quality improvements in past roles – real examples will make you stand out!
✨Tip Number 3
Showcase your communication skills! During interviews, practice articulating your thoughts clearly and confidently. Remember, it’s not just about what you say, but how you say it that can impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace ITSM Lead: Drive ITIL Excellence & Service Quality in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant achievements. We want to see how you've driven service quality and operational assurance in your previous roles.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and familiarity with ServiceNow. We’re looking for proactive professionals, so let us know how you’ve contributed to continuous improvement in your past positions.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate why you’re the perfect fit for the ITSM Lead role without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process.
How to prepare for a job interview at HM Revenue & Customs
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in driving service quality and operational assurance.
✨Showcase Your ServiceNow Experience
Since experience with ServiceNow is crucial for this role, prepare specific examples of how you've used the platform to enhance ITSM processes. Highlight any improvements you've driven using data from ServiceNow.
✨Demonstrate Strong Communication Skills
As communication is key in this role, think of instances where you've effectively communicated with teams or stakeholders during major incident resolutions. Practice articulating these experiences clearly and confidently.
✨Emphasise Continuous Improvement
Be ready to discuss your commitment to continuous improvement. Share examples of how you've identified areas for enhancement in IT services and the steps you took to implement changes that led to better outcomes.
