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- Tasks: Join HMRC to collect and analyse intelligence, shaping the UK's financial security.
- Company: Be part of HM Revenue & Customs, a key player in government administration.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension contribution.
- Why this job: Make a real difference in combating financial crime and protecting the UK.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 25000 - 36000 £ per year.
Join to apply for the Intelligence Officer role at HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: £31,096. Alongside your salary, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Location: Gartcosh - Scottish Crime Campus, Craignethan Drive, Gartcosh; Ipswich - Brooke Lawrance House, Civic Drive, Ipswich. Please note that due to workforce controls, Ipswich is only available to existing HMRC staff in this location.
About the job: Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Would you like to build a career in intelligence, working with others to make a difference to the UK’s financial integrity and security? Assess the risk profiles and provide intelligence to support strategic decisions.
The Risk and Intelligence Service (RIS) is central to HMRC’s work in protecting the UK’s financial integrity. Our mission is to help HMRC understand and manage risks to taxation and border security, supporting the well-being of the UK. We achieve this by gathering and analysing high-quality intelligence from both within the UK and abroad.
The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
Key responsibilities:- Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
- Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
- Developing and delivering high-impacting intervention opportunities to stop and disrupt serious non-compliance.
- Collaborating with national and international partners to increase our collective impact and capability.
You will join HMRC’s Intelligence Services as it establishes a two-hub structure across our Cardiff, Gartcosh and Ipswich locations. You will be allocated to Hub roles depending on business requirement.
Cardiff, Gartcosh and Ipswich RIS IS Hub functions include:
- Intelligence Acquisition, Co-ordination and Exchange
- Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners.
- Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.
- Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.
To find out more about the role and the application process, you can join a 60-minute webinar session via Microsoft Teams. There will be a short Q&A session at the end. These will take place on:
- 13th January 2026 @ 11:00-13:00
- 20th January 2026 @ 16:00-18:00
If you would like to attend one of these sessions, please complete this form to tell us your email address and the session you’d like to attend, and you’ll be sent an automated email containing the link to join the webinar of your choice.
Person specification:You will be joining our team of around 300 colleagues; your key responsibilities will include:
- Supporting Higher Intelligence Officers in managing team operations and resource planning.
- Guiding, motivating and supporting Assistant Intelligence Officers (AO) with technical advice and decision-making.
- Overseeing quality assurance of AO outputs, providing constructive feedback and supporting development.
- Producing and disseminating high-quality intelligence products (e.g., Intelligence Reports, Information Packages) to support criminal and civil interventions by HMRC and external partners.
- Demonstrate flexibility, initiative, and strong organisational skills to manage competing priorities and deliver sustainable results in a fast-paced, complex, and evolving environment.
- Contributing to a culture of continuous improvement by sharing ideas and enhancing processes collaboratively.
- Communicating effectively and managing stakeholder relationships, building productive partnerships with internal and external customers.
- Willingness to travel, including overnight stays, for training and development as required by the role.
To be considered for this role, your application must demonstrate all the following:
- Takes responsibility for actions and performance, using initiative to improve team results and deliver excellent customer service.
- Role models effective behaviours, communicates openly and honestly, and actively engages, motivates, and supports others.
- Possesses excellent communication, stakeholder management, and customer service skills, with the ability to build and maintain productive relationships with internal and external stakeholders.
- Ability to achieve lasting results in a fast-moving and challenging situation.
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.
Intelligence Officer in London employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intelligence Officer in London
✨Tip Number 1
Get to know the role inside out! Research what an Intelligence Officer does at HMRC and understand the key responsibilities. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to decision-making, communication, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye out for webinars where you can learn more about the role and ask questions directly.
We think you need these skills to ace Intelligence Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Intelligence Officer role. We want to see how you can contribute to our mission at HMRC, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make your key points stand out!
Showcase Your Soft Skills: Don’t forget to highlight your communication and stakeholder management skills! These are crucial for the Intelligence Officer role, so share examples of how you've effectively collaborated with others in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and you’ll find all the details you need there!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Intelligence
Familiarise yourself with the key responsibilities of the Intelligence Officer role. Understand how HMRC gathers and analyses intelligence to protect the UK's financial integrity. Being able to discuss specific examples of how you can contribute to these efforts will impress your interviewers.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare to demonstrate your ability to build relationships with stakeholders. Think of examples where you've successfully communicated complex information or collaborated with others to achieve a goal.
✨Demonstrate Decision-Making Abilities
The role requires making effective decisions under pressure. Be ready to share instances from your past where you had to make quick, informed choices. Highlight how your decisions positively impacted your team or project outcomes.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours, such as 'Making Effective Decisions' and 'Delivering at Pace'. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples that showcase your skills and experiences relevant to the role.