Delivery Manager in London

This is an exciting opportunity to join HMRC’s CDIO Tax, Benefits & Enterprise Operations (TB & EOps), working in the Change and Assurance team. The team assures change and maintenance deliveries across the Platform IT contract.

Initially you will be utilising your delivery management experience designing and implementing assurance processes to ensure live service integrity is maintained during any IT change. You will be involved in identifying, defining, and agreeing the assurance approach, including depth and breadth of your team’s involvement to undertake platform-based, delivery focused assurance across a portfolio of the high risk/impact ETMP deliveries. Upskilling those around you to ensure effective implementation of assurance and delivery practices and processes in line with our current contractual arrangements.

It is envisaged that over time as we transition from ECC6.0 to new replacement software the scope of the end-to-end delivery management role will evolve in line with new contractual arrangements. The team also undertake delivery management of projects up to a value of around £500,000 whole life cost. This is defined as a small change. You may be required to provide coaching, steering and guidance to Associate Delivery Managers responsible for undertaking the delivery management for small IT projects. Operational flexibility across the team is expected.

We’re looking for experienced delivery professionals who thrive in dynamic environments and bring a collaborative, problem-solving mindset.

You will have experience of delivering medium to large-scale IT or small business change projects. You’ll be responsible for:

• Implementing and refining assurance principles, priorities, and practices.
• Leading the end-to-end delivery assurance of a portfolio of medium to large-scale IT projects.
• Developing prioritisation criteria of which projects will be assured and continually review key assurance activities/practices.
• Managing delivery assurance plans, status reports and reviewing documentation such as Solution Design Documents, Functional Specifications etc.
• Reviewing and assuring supplier and project compliance with all expected standards and approaches, as well as assessing performance and outcome.
• Identifying, managing, and escalating risks, issues, and dependencies.
• Building collaborative relationships with stakeholders across CDIO and HMRC and supplier partners.
• Line managing Associate IT Delivery Managers and supporting their development.
• Removing blockers and enabling successful delivery to safeguard the integrity of the Platform.
• Coaching teams and stakeholders in Delivery Management practices.
• Working closely with HMRC Project stakeholders and supplier partners to align delivery with scope and timelines.
• Actively contributing to the Delivery Manager community.

This role offers the chance to work with modern technologies, influence strategic outcomes, and make a lasting difference to public services.

Qualifications / Experience

• Project/IT Delivery Management Expertise - Proven experience delivering IT enabled change within complex environments and governance frameworks.
• Assurance & Risk Management - Experience of managing a portfolio of assurance/project delivery plans, risks, issues, and dependencies effectively in the face of shifting priorities.
• Stakeholder Engagement - Proven experience of building strong relationships with senior stakeholders and supplier partners to facilitate collaboration and successful outcomes.
• Commercial Awareness - Experience of managing and challenging suppliers to ensure value for money.
• A sound understanding of the ITIL Lifecycle and familiarity with recognised project management frameworks (e.g. Prince2, Agile Practitioner, MSP).
• Team Leadership & Coaching - Experience of leading high performing teams/stakeholder groups to deliver successful outcomes and developing delivery professionals.
• Communication Skills - Ability to communicate clearly across technical and non-technical audiences and experience successfully communicating with a range of senior stakeholders and partners and influencing outcomes.
• Experience working across the HMRC IT change lifecycle, from initiation to implementation.
• Experience of delivering change on the ETMP and/or EOps platforms.

Additional Information

The role requires collaborative working and attendance in both HMRC and Supplier offices. Supplier office working will be required at least 1 day per month (supplier office currently based in Worthing). Quarterly there will be an attendance requirement in the Supplier office of at least 2 days to attend innovation days/workshops. There will also be a need to support Supplier led Drop-In forums with HMRC customers which is likely to involve travel and attendance at other HMRC Offices.

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting