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For Companies At a Glance
- Tasks: Monitor IT systems, analyse data, and manage incidents to enhance user experience.
- Company: Join HMRC's dynamic team focused on proactive IT management.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Make a real impact by preventing IT issues and improving services for users.
- Qualifications: Strong analytical skills and experience with incident management tools preferred.
- Other info: Collaborative culture with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
The Command and Control Analyst role is fundamental in ensuring CE&BO is able to proactively identify and prevent or progress significant IT failures or performance issues which may affect the user experience of HMRC colleagues and external customers.
As a command & control analyst, you will be responsible for monitoring our IT estate using a variety of monitoring tools, gathering information, undertaking analysis, triaging incidents which you will either progress or escalate to the Major Incident Manager. This is an exciting role, where you will work collaboratively with your team to provide monitoring to areas of IT HMRC’s estate.
Person specification
- You will be self-motivated, resilient, and confident.
- A strong communicator who can work proactively and reactively and is able to take the lead.
- A team player, you will thrive in a team environment and quickly build strong working relationships with your team and wider resolver teams across multiple locations and working patterns.
- You are someone who can analyse data from multiple monitoring services, ServiceNow and provide detailed information and understanding to the Major Incident Manager, Senior Command & Control Analyst and Service Owners.
Responsibilities
- Proactively monitor the HMRC IT estate, performing detailed analysis using a range of monitoring tools and dashboards.
- Collaborate with relevant stakeholders to interpret findings and take appropriate action based on the insights gathered.
- Monitor incidents raised on our call logging platform and perform trend analysis.
- Respond to calls coming into the Bridge liaising with callers, documenting calls, and managing or escalating as required.
- Conduct investigative work on incidents such as detailed diagnostics, business impact and incident count, liaising with Service Owners, Service Managers and Major Incident Managers where appropriate.
- Provide support to the Major Incident Manager during incidents, providing information based on the monitoring analysis, number of users affected using Service Now trending, assisting with understanding potential impacts.
- Record and review observations to ensure awareness of incidents and trends.
- Participate in Service Readiness Reviews, MI calls, Post Incident Reviews as required.
- Perform CE&BO impacting for new projects and services utilising various tools and knowledge to make informed decisions on new monitoring requirements.
- Introduce monitoring of new services to the team through recorded overviews, testing of monitoring, work instructions and use of the analysts One Note documentation.
- Production of reports and appointments.
- Undertake regular process reviews and drive improvements.
- Monitor CE&BO mailbox and Open line, perform analysis on information provided and decide next steps.
- Recording information received on the call log with clear and concise details.
- Proficient in the use of incident management tools (ideally ServiceNow).
- Proficient in the use of Observability tools (ideally Dynatrace).
- Strong analytical and problem-solving skills required to undertake trend analysis utilising troubleshooting methodologies and root cause analysis skills.
- Excellent communication skills required and the ability to build positive relationships with stakeholders to enable collaboration.
- Ability to remain calm and work at pace in rapidly changing situations, being able to quickly assess the situation and reprioritise based on changing information from multiple sources.
Command and Control Analyst in London employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Command and Control Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current Command and Control Analysts or IT professionals on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your analytical abilities and experience with monitoring tools. This can really set you apart during interviews, especially when discussing how you can proactively monitor and manage incidents.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on demonstrating your problem-solving skills and how you handle high-pressure situations, as these are key in the Command and Control Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in IT. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Command and Control Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Command and Control Analyst role. Highlight your experience with monitoring tools, incident management, and any relevant analytical skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your ability to work collaboratively and communicate effectively.
Showcase Your Analytical Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Provide examples of how you've used data analysis in past roles to make informed decisions or improve processes. We love seeing real-world applications!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Tools
Familiarise yourself with the monitoring tools mentioned in the job description, especially ServiceNow and Dynatrace. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical knowledge and readiness for the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've successfully analysed data and resolved incidents in previous positions. Highlight your problem-solving methodologies and any specific instances where your analysis led to significant improvements or resolutions.
✨Communication is Key
Since the role requires strong communication skills, practice articulating your thoughts clearly. Think of scenarios where you effectively collaborated with teams or stakeholders, and be ready to share these experiences during the interview.
✨Stay Calm Under Pressure
The job involves managing incidents and working in fast-paced environments. Prepare to discuss how you've handled stressful situations in the past, demonstrating your ability to remain calm and make informed decisions quickly.
