Change And Release Manager in London

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We are seeking two experienced Change & Release managers to help establish HMRC\’s Release Management capability from the ground up. These roles will focus on drafting policies, designing frameworks, and piloting initial releases, laying the foundation for a scalable, enterprise-wide practice.

Key ResponsibilitiesEstablish Release Management Capability

Define and document HMRC\’s Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates.

Develop operating procedures and standards aligned with HMRC\’s risk appetite, security requirements, and regulatory obligations.

Pilot the framework with initial releases to validate processes and identify improvements.

Integration with Change Enablement & Service Transition

Work closely with HMRC\’s Change Enablement and Service Transition practices to design clear interaction models.

Ensure pilot releases follow appropriate risk assessment, authorization, scheduling, and readiness checks.

Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption.

Support a risk‐based, proportionate approach that enables safe and frequent delivery.

Process Design & Continuous Improvement

Design and refine end‐to‐end release processes based on lessons learned from pilot releases.

Capture feedback, metrics, and insights to drive continuous improvement.

Ensure processes support auditability and compliance with HMRC and cross‐government standards.

Tooling Strategy & Enablement

Define an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines.

Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity.

Stakeholder Engagement

Engage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy‐in.

Provide guidance and coaching to teams adopting the new release processes.

Contribute to planning and coordination of early major releases.

Skills & Experience

Proven experience in establishing or maturing Release Management practices in large, complex IT environments.

Strong knowledge of Change Enablement (ITIL 4) and its integration with Release Management.

Ability to design frameworks and policies from scratch and validate through pilot.

Excellent stakeholder engagement and influencing skills.

Experience with ITSM tooling strategies (e.g., ServiceNow).

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