Insolvency Civil Recovery Complex Caseworker

We’re recruiting Complex Caseworkers to help us recover unpaid tax from insolvent individuals and businesses, and to prevent future misuse of insolvency processes. This is a unique opportunity to make a real difference by protecting public funds and promoting fair business practices.

The Customer Compliance Group (CCG) brings together HMRC’s compliance teams, covering a wide range of taxpayers from large corporations to individuals and small businesses. It includes specialist teams such as Fraud Investigation Service, Counter Avoidance, and Risk & Intelligence Service.

Our roles are primarily based in either the Individuals and Small Business Compliance (ISBC) or Wealthy and Mid-Sized Business Compliance (WMBC) directorates. Successful candidates may be placed in any CCG directorate depending on business need.

This role focuses on maximising tax recovery when customers become insolvent whilst creating effective deterrents to prevent future losses from the potential misuse of insolvency processes, for example through repeated and contrived phoenix trading. The role operates within a collaborative environment, supporting colleagues across compliance teams and working closely with external Insolvency Practitioners to achieve departmental objectives.

As a Complex Caseworker, you will be responsible for managing a personal portfolio of complex insolvency cases, providing specialist technical guidance to immediate team members and supporting regional compliance colleagues when insolvency processes are underway or anticipated.

The position requires application of insolvency law and relevant tax legislation to help HMRC collect more tax and prevent future losses. The role involves changing poor customer behaviour to reduce future tax losses arising from potential misuse of insolvency processes, including repeated and contrived phoenix trading. You will drive positive change across the department in mitigating insolvency risk whilst representing HMRC as a creditor and ensuring Insolvency Practitioners take appropriate action to recover money owed.

The position includes training delivery responsibilities, coaching less experienced colleagues and supporting the Insolvency Service in investigating potentially unfit directors. We are committed to supporting your development from day one. A tailored learning pathway will be provided, with the duration and content of the training plan dependent on the level of experience you bring to the role. For most candidates, the training period will be up to 12 months, ensuring you gain the knowledge and confidence needed to succeed.

Person specification

We’re looking for people with energy and enthusiasm to drive positive change right across the department in mitigating insolvency risk.

You will be expected to:

• Review complex insolvency cases to identify payment and behavioural risks to HMRC that can be addressed using the Insolvency Act, Company Directors Disqualification Act, taxes legislation or by supporting external Insolvency Practitioners.
• Apply expert knowledge of insolvency law or relevant taxes act legislation aimed at helping HMRC collect more tax and prevent future loss.
• Manage your own portfolio of complex cases, ensuring compliance with quality and governance standards. You’ll follow governance procedures relevant to HMRC casework and accurately record and report your results.
• Collaborate with internal HMRC teams, such as supporting tax specialists dealing with insolvency or non-payment issues.
• Use your understanding of all main insolvency procedures to represent HMRC as a creditor and ensure Insolvency Practitioners take appropriate action to recover money owed to HMRC.
• Share your expertise by delivering training sessions on insolvency to HMRC colleagues. You’ll also coach and guide less experienced colleagues.
• Support the Insolvency Service in their efforts to investigate potentially unfit directors.

Experience of insolvency work is essential for this role, the successful applicant should be able to demonstrate recent practical application of using Insolvency legislation.