Apply before 11:55 pm on Tuesday 30th June 2026
Salford M3 60% of your working month, days of your choice.
ABOUT THE JOB
We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC’s Chief Digital & Information Office (CDIO).
This role sits at the heart of a critical platform that supports multiple product teams across HMRC. You will help operate and support a suite of tooling services that enable infrastructure automation, deployment pipelines, and secure access across the estate.
Working alongside senior infrastructure engineers, you will:
- Support live services and operational delivery
- Assist with migration of legacy tooling to strategic ECS infrastructure
- Improve documentation and knowledge sharing
- Help product teams adopt and use tooling effectively
This is a hands‑on role combining live operations, support, and enablement, with an opportunity to build deep technical knowledge in a complex, large‑scale environment.
It also provides the engineer with the opportunity to interact with various stakeholders using Telford Tooling and feedback to the team.
Live Service Support (Run)
- Monitor and maintain the health of tooling services (e.g. AWX, Jenkins, Nexus, Vault, Bastion)
- Perform daily operational checks and ensure service availability
- Support incident investigation and resolution in collaboration with senior engineers
- Contribute to maintaining service continuity and minimising disruption to product teams
Tooling Administration & Support
- Manage user access requests across tooling platforms (e.g. GitLab, Jenkins, Vault, Bastion)
- Process requests via shared mailbox, ensuring timely and accurate responses
- Support onboarding of new users and teams onto tooling platforms
- Provide first‑line support and guidance to product teams
Documentation & Knowledge Management
- Maintain and improve operational documentation, runbooks, and user guides
- Ensure documentation is accurate, accessible, and up to date
- Capture knowledge from incidents and engineering activity to reduce risk and improve resilience
- Support the creation of documentation that enables product teams to self‑serve where appropriate
Migration & Change Support
- Support migration of tooling services to ECS infrastructure
- Assist with raising and managing change requests through ServiceNow
- Contribute to testing, validation, and post‑implementation checks
- Work with engineers to ensure safe and consistent delivery of changes
Product Team Enablement
- Support product teams in using tooling effectively
- Provide guidance on best practices and usage patterns
- Identify common issues and contribute to reusable documentation and solutions
- Help reduce duplication and improve consistency across teams
Collaboration & Stakeholder Engagement
- Work closely with infrastructure engineers, product teams, and stakeholders
- Communicate effectively with both technical and non‑technical audiences
- Contribute to team ceremonies, planning, and continuous improvement
PERSON SPECIFICATION
We are looking for someone who:
- Is comfortable working in a live operational environment
- Can balance support work with structured delivery tasks
- Has strong attention to detail, particularly in documentation and access control
- Is proactive and willing to learn complex systems over time
- Works collaboratively across teams and builds positive relationships
- Can communicate clearly and effectively with a range of stakeholders
Operational & Ways of Working
- Experience supporting live services or operational environments
- Understanding of Agile and/or ITIL-based ways of working
- Strong communication skills (written and verbal)
- Ability to create clear and structured documentation
- Experience working with stakeholders or supporting users
