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- Tasks: Ensure reliability and security of cloud platforms for HMRC's critical services.
- Company: Join HMRC's Enterprise Cloud Services team, a leader in public sector technology.
- Benefits: Enjoy a generous Civil Service Pension and competitive salary.
- Why this job: Make a real impact by optimising cloud operations and mentoring future tech leaders.
- Qualifications: Experience with AWS or Azure, Linux, and Infrastructure as Code is essential.
- Other info: Embrace a culture of continuous learning and growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A Senior Infrastructure Operations Engineer (Platform Operations Engineer) within HMRC’s Enterprise Cloud Services (ECS) will ensure the reliability, security, and efficiency of platforms hosting HMRC’s mission‑critical services. The role involves day‑to‑day operations and continuous improvement across our cloud platforms, maintaining high availability through proactive monitoring and rapid incident response.
Responsibilities
- Platform Operations & Reliability
- Automation & Infrastructure as Code
- CI/CD with GitLab
- Security & Compliance
- Performance & Cost Optimisation
- Mentoring & Technical Leadership
The ideal candidate will demonstrate a proactive approach to mentoring and supporting junior team members, fostering a culture of continuous learning and growth. They will actively contribute to the technical leadership of the team by sharing knowledge, offering constructive feedback, and guiding others through complex problem‑solving. Their ability to lead by example, communicate clearly, and encourage collaboration will be key to building a resilient and high‑performing engineering culture.
Critical Thinking & Technical Mindset
We’re looking for someone who brings a strong critical thinking mindset to their technical work – someone who doesn’t just follow patterns, but questions assumptions, evaluates options, and makes informed decisions. The successful candidate will approach challenges with curiosity and analytical rigour, balancing innovation with pragmatism. They will be comfortable navigating ambiguity, identifying root causes, and proposing solutions that are both technically sound and aligned with strategic goals.
Required Experience & Skills
- Experience operating in AWS or Azure
- Proven incident & problem management and root‑cause analysis capability
- Proficiency with Linux systems administration
- Capability in Infrastructure as Code (Terraform preferred)
- Knowledge of GitLab CI/CD, including pipeline design, runners, and secrets management
- Scripting skills (e.g. Python, Go, or Bash)
- Experience with Monitoring & Observability tooling
- Exposure to configuration management tools
- Awareness of FinOps and cloud cost management
- Cloud related certifications
- Familiarity with the principles behind ITIL service operations
Infrastructure Engineer employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to AWS, Azure, or Infrastructure as Code. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Practice common scenarios you might face as an Infrastructure Engineer, and be ready to discuss how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Infrastructure Operations Engineer. Highlight your experience with AWS or Azure, and don’t forget to showcase your skills in incident management and Infrastructure as Code. We want to see how you fit into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your critical thinking skills can contribute to our team. We love seeing candidates who can communicate their ideas clearly and effectively.
Showcase Your Technical Skills: When filling out your application, be sure to highlight your technical skills, especially in scripting and CI/CD with GitLab. We’re looking for someone who can bring innovation to our cloud platforms, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Cloud Inside Out
Make sure you brush up on your knowledge of AWS and Azure, as these are crucial for the role. Be prepared to discuss your experience with cloud platforms, focusing on how you've ensured reliability and security in past projects.
✨Show Off Your Automation Skills
Since automation and Infrastructure as Code are key parts of the job, come ready to talk about your experience with Terraform and CI/CD pipelines in GitLab. Share specific examples of how you've implemented these tools to improve efficiency and reduce downtime.
✨Demonstrate Your Problem-Solving Mindset
The interviewers will be keen to see your critical thinking skills in action. Prepare to discuss a challenging incident you've managed, detailing your approach to root-cause analysis and how you arrived at a solution that balanced innovation with practicality.
✨Be a Mentor, Even in the Interview
Since mentoring is part of the role, think about how you can showcase your leadership skills during the interview. Share experiences where you've guided junior team members or contributed to a collaborative team environment, highlighting your ability to communicate clearly and foster growth.
