HMRC Payments Administrative Officer

Overview

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HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes., + Bank customer payments, allocate to the appropriate account and make repayments where required.

Responsibilities

• + Calculate interest and penalties on late payments/movements of money.
• + Reply to internal and external customer correspondence.
• + Contribute to the overall achievement of targets/priorities.
• + Process electronic work lists .
• + Use various computer systems to update and maintain customer records.
• + Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently.
• + Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
• + Provide assistance as required to support HMRC Peaks.

Person specification

• The successful candidate will:
• + Work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
• + Provide assistance as required to support HMRC Peaks.
• + Be able to gather information and apply judgement to achieve the best outcome for our business .
• + Display a positive attitude towards change and support the evolving business direction .
• + Take responsibility for personal performance in accordance with Corporate Finance priorities.

Please note – HMRC adheres to a hybrid working policy where staff are expected to attend the office for 60% of their working time.

Desirable Criteria

You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have. This is not mandatory for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Locations

Leeds

Additional requirements

• Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague and meets the eligibility requirements outlined in the HMRC\\\’s Moves Adjustment Payment guidance.
• + A 500-word personal statement. Your personal statement should show how you meet the person specification.
• Please tell us in no more than 250 words about any Operational Delivery Profession (ODP) experience or qualifications you have, if applicable to you, on your application form. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
• Further details around what this will entail are listed on the application form.

Important information for applicants

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

We may also raise the score required at any stage of the process if we receive a high number of applications. Sift and interview dates to be confirmed. Interviews will take place via video link.

Eligibility: This role is not eligible for skilled worker sponsorship. The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via \\\’tradable points\\\’) but this role pays below both amounts, and therefore is not eligible.

Other recruitment information

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Criminal Record Check: Applications from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List: After interview, a single merit list will be created and you will be considered for posts in locations you have expressed a preference for. Reasonable Adjustments: We may reduce or remove barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, contact UBS Recruitment via unitybusinessservicesrecruitmentresults@hmrc.gov.uk.

Security: Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements: This job is broadly open to UK nationals, Irish nationals, Commonwealth nationals with the right to work in the UK, EU/EEA/Swiss nationals and their family members with settled/pre-settled status, and other listed categories.

Working for the Civil Service: The Civil Service Code outlines standards of behaviour. We recruit by merit with equal opportunities, and offer Disability Confident and Redeployment schemes.

Benefits: Salary of £28,016 plus £8,116 towards Civil Service Defined Benefit Pension; Flexible and Hybrid Working policies; generous leave (25-30 days); Pension contributions; Family-friendly policies; Personal support; Coaching and development.