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For Companies At a Glance
- Tasks: Lead product teams to design and deliver innovative digital products that meet user needs.
- Company: Join HM Revenue & Customs, a key player in government digital services.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact on finance and HR systems that support the entire government.
- Qualifications: Experience in product management and stakeholder engagement is a plus.
- Other info: Supportive environment where you can learn and grow your skills over time.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Product Manager, you will lead product teams to design, build, and deliver digital products and features that meet business objectives and user needs. You will define product scope, evaluate options, and ensure alignment with HMRC’s goals and the Government Digital and Data (GDaD) framework.
This role sits within Payments, Banking, Accounting, and Corporate Services, which manage critical finance and HR systems supporting payment collection, disbursement, accounting, risk, audit, payroll, and commercial products. Positions are available across the following areas:
- Banking & Payment Processing – The Banking aspect is responsible for the technology supporting HMRC and cross Government banking operations between HM Treasury, commercial banks and the Bank of England. Payment Processing focuses on the technology supporting the matching of unallocated payments.
- Payments In & Out – Responsible for the technology, projects, and change initiatives that enable HMRC to manage all aspects of inbound and outbound payments across the department.
- Accounting, Audit, Risk & Control – Responsible for the technology used to produce and report on HMRC Accounts (Resource and Tax Accounting) and Internal Audit Management & Risk and Control Management including Segregation of Duties.
- HR – Responsible for the technology used through the HR lifecycle, from Recruitment, Onboarding, Development, Retention and Engagement, Performance Management, Succession Planning to Offboarding.
Person specification
- Deliver product features for the Payments, Banking & Accounting or Corporate HR.
- Define the scope of the service and the key features, and adapt this as new information is learnt (e.g. as business objectives evolve or user research offers new insights).
- Engage stakeholders to get buy in for the product vision and roadmap.
- Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as delivery leads, user research, service design, business analysis, or software engineering to shape the product and build it.
- Work with team members, such as performance analysts and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved.
- Own and maintain a backlog and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.
- Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high level financial case for the options.
- Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards.
- Work with user researchers to shape research activities to test the concepts behind new products, features, or prototypes, and/or test their usability.
- Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.
Applicants are not expected to have experience of all the above responsibilities. Product managers at HMRC will be supported to learn these skills over time so they can use them after a certain period in the role.
Experience required:
- Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues.
- Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
- Experience of being able to prioritise work based on what is valuable to do first, and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps.
- Experience of leading or supporting a project to deliver its stated outcomes.
- Ability to collaborate with other professions with specialist skills to solve a problem.
- Demonstrate the ability to understand how to measure and track success of a project, service, or process change.
- Prior experience of working on Finance or HR services.
- Working knowledge of ITIL v4.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industry: Government Administration
Senior Product Manager in England employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager in England
✨Tip Number 1
Get social! Reach out to the job poster directly on LinkedIn or other platforms. A friendly message expressing your interest can make you stand out and show you're proactive.
✨Tip Number 2
Network like a pro! Attend industry events or webinars related to product management. Meeting people in the field can lead to valuable connections and insider tips about the role.
✨Tip Number 3
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in product management, especially in finance or HR services. This will give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining HMRC and contributing to their goals.
We think you need these skills to ace Senior Product Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in product management, especially in finance or HR services, and how it aligns with HMRC’s goals. We want to see how you can contribute to our mission!
Showcase Your Stakeholder Skills: Since building relationships with stakeholders is key, share examples of how you've successfully engaged with different teams or clients. We love to see how you’ve navigated tricky situations and secured buy-in for your projects.
Demonstrate Your Problem-Solving Abilities: We’re looking for someone who can identify issues and come up with effective solutions. Include specific instances where you’ve tackled challenges in product development or service delivery, and how your actions led to positive outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Product Inside Out
As a Senior Product Manager, you’ll need to demonstrate a solid understanding of product management principles. Brush up on the specific products and services HMRC offers, especially in Payments, Banking, and Accounting. Be ready to discuss how you would define product scope and adapt features based on user feedback.
✨Engage Stakeholders Effectively
Stakeholder engagement is key in this role. Prepare examples of how you've successfully built relationships and negotiated with stakeholders in the past. Think about how you can get buy-in for your product vision and roadmap, and be ready to share strategies that worked for you.
✨Showcase Your Problem-Solving Skills
You’ll need to demonstrate your ability to identify problems within a service or product and propose effective solutions. Prepare to discuss specific challenges you’ve faced in previous roles and how you resolved them, particularly in finance or HR services.
✨Highlight Your Collaborative Spirit
Collaboration is crucial in this position. Be prepared to talk about your experience working with multidisciplinary teams, including delivery leads, user researchers, and designers. Share examples of how you’ve contributed to team success and how you plan to engage with the product management community at HMRC.