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For Companies At a Glance
- Tasks: Lead ITSM processes and ensure top-notch service quality for a government agency.
- Company: Join a reputable UK government agency focused on IT excellence.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a real difference in public service by enhancing IT service management.
- Qualifications: Strong background in ITSM, communication skills, and ServiceNow experience.
- Other info: Ideal for proactive individuals passionate about continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
A government agency in the United Kingdom is seeking a Senior IT Service Manager to govern ITSM processes and support major incident resolutions. The role emphasizes operational assurance of IT services and requires a solid background in IT Service Management, with responsibilities including team performance monitoring and driving data quality improvements.
Candidates should possess strong communication skills, experience with ServiceNow, and a commitment to continuous improvement, making this an excellent opportunity for proactive professionals.
ITSM Lead: Drive ITIL Excellence & Service Quality in England employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Lead: Drive ITIL Excellence & Service Quality in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and ServiceNow skills. We recommend practising common interview questions related to IT service management, so you can showcase your expertise and commitment to continuous improvement.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your skills and values. Check out our website for tailored job listings that match your experience in ITSM and operational assurance – we’ve got your back!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate your passion for driving service quality and improving team performance.
We think you need these skills to ace ITSM Lead: Drive ITIL Excellence & Service Quality in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant achievements. We want to see how you've driven ITIL excellence and improved service quality in your previous roles.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and experience with ServiceNow. We’re looking for proactive professionals, so let us know how you’ve tackled challenges and improved processes in the past.
Be Specific About Your Experience: When detailing your responsibilities, be specific about your role in team performance monitoring and major incident resolutions. We love seeing concrete examples of how you’ve made a difference in your previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in relation to service quality and operational assurance.
✨Showcase Your ServiceNow Experience
Since experience with ServiceNow is crucial for this role, prepare specific examples of how you've used the platform to enhance ITSM processes. Highlight any improvements you've driven using data from ServiceNow.
✨Demonstrate Strong Communication Skills
As communication is key in this role, think of instances where you've effectively communicated with teams or stakeholders during major incident resolutions. Practice articulating these experiences clearly and confidently.
✨Emphasise Continuous Improvement
Be ready to discuss your commitment to continuous improvement. Share examples of how you've identified areas for enhancement in IT services and the steps you took to implement changes that led to better outcomes.
