Intelligence Officer in England

Join to apply for the Intelligence Officer role at HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range. A Civil Service Pension with an employer contribution of 28.97%.

Location: Gartcosh - Scottish Crime Campus, Craignethan Drive, Gartcosh; Ipswich - Brooke Lawrance House, Civic Drive, Ipswich - Please note that due to workforce controls, Ipswich is only available to existing HMRC staff in this location.

About the job: Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Would you like to build a career in intelligence, working with others to make a difference to the UK’s financial integrity and security?

Job summary: The Risk and Intelligence Service (RIS) is central to HMRC’s work in protecting the UK’s financial integrity. Our mission is to help HMRC understand and manage risks to taxation and border security, supporting the well-being of the UK. We achieve this by gathering and analysing high-quality intelligence from both within the UK and abroad.

The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.

Key responsibilities:

• Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
• Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
• Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.
• Collaborating with national and international partners to increase our collective impact and capability.

You will join HMRC’s Intelligence Services as it establishes a two-hub structure across our Cardiff, Gartcosh and Ipswich locations. They will undertake one of several roles listed below, each involving a variety of responsibilities, including customer-facing and telephony requirements. You will be allocated to Hub roles depending on business requirement.

Cardiff, Gartcosh and Ipswich RIS IS Hub functions include:

• Intelligence Acquisition, Co-ordination and Exchange
• The foundation and core of Intelligence Services delivery model from the Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners.
• Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.
• Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes: Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.

Person specification: You will be joining our team of around 300 colleagues; your key responsibilities will include:

• Supporting Higher Intelligence Officers in managing team operations and resource planning.
• Guiding, motivating and supporting Assistant Intelligence Officers (AO) with technical advice and decision-making.
• Overseeing quality assurance of AO outputs, providing constructive feedback and supporting development.
• Producing and disseminating high-quality intelligence products (e.g., Intelligence Reports, Information Packages) to support criminal and civil interventions by HMRC and external partners.
• Demonstrate flexibility, initiative, and strong organisational skills to manage competing priorities and deliver sustainable results in a fast-paced, complex, and evolving environment.
• Contributing to a culture of continuous improvement by sharing ideas and enhancing processes collaboratively.
• Communicating effectively and manage stakeholder relationships, building productive partnerships with internal and external customers.
• Willingness to travel, including overnight stays, for training and development as required by the role.

To be considered for this role, your application must demonstrate all the following:

• Takes responsibility for actions and performance, using initiative to improve team results and deliver excellent customer service.
• Role models effective behaviours, communicates openly and honestly, and actively engages, motivates, and supports others.
• Possesses excellent communication, stakeholder management, and customer service skills, with the ability to build and maintain productive relationships with internal and external stakeholders.
• Ability to achieve lasting results in a fast-moving and challenging situation.

Behaviours: We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.