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- Tasks: Lead the creation of HMRC’s Release Management capability from scratch.
- Company: Join HM Revenue & Customs, a key player in public service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of release management in a dynamic environment.
- Qualifications: Experience in Release Management and strong stakeholder engagement skills.
- Other info: Be part of a transformative journey with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking two experienced Change & Release managers to help establish HMRC’s Release Management capability from the ground up. These roles will focus on drafting policies, designing frameworks, and piloting initial releases, laying the foundation for a scalable, enterprise-wide practice.
Key Responsibilities
- Establish Release Management Capability
- Define and document HMRC’s Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates.
- Develop operating procedures and standards aligned with HMRC’s risk appetite, security requirements, and regulatory obligations.
- Pilot the framework with initial releases to validate processes and identify improvements.
- Integration with Change Enablement & Service Transition
- Work closely with HMRC’s Change Enablement and Service Transition practices to design clear interaction models.
- Ensure pilot releases follow appropriate risk assessment, authorization, scheduling, and readiness checks.
- Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption.
- Support a risk‑based, proportionate approach that enables safe and frequent delivery.
- Process Design & Continuous Improvement
- Design and refine end‑to‑end release processes based on lessons learned from pilot releases.
- Capture feedback, metrics, and insights to drive continuous improvement.
- Ensure processes support auditability and compliance with HMRC and cross‑government standards.
- Tooling Strategy & Enablement
- Define an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines.
- Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity.
- Stakeholder Engagement
- Engage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy‑in.
- Provide guidance and coaching to teams adopting the new release processes.
- Contribute to planning and coordination of early major releases.
Skills & Experience
- Proven experience in establishing or maturing Release Management practices in large, complex IT environments.
- Strong knowledge of Change Enablement (ITIL 4) and its integration with Release Management.
- Ability to design frameworks and policies from scratch and validate through pilot.
- Excellent stakeholder engagement and influencing skills.
- Experience with ITSM tooling strategies (e.g., ServiceNow).
Change And Release Manager in England employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change And Release Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching HMRC’s current projects and challenges. Tailor your responses to show how your experience aligns with their needs. We recommend practising common interview questions and even doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve successfully managed change and release processes in the past. We want to see how you can bring value to HMRC!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We suggest reiterating your enthusiasm for the role and briefly highlighting how your skills align with their goals. And remember, apply through our website for the best chance!
We think you need these skills to ace Change And Release Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Change And Release Manager role. Highlight your experience in establishing Release Management practices and how it aligns with HMRC’s needs. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your knowledge of Change Enablement and ITIL 4. We love seeing how you've successfully engaged stakeholders and influenced change.
Be Clear and Concise: When drafting your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Stuff
Make sure you’re well-versed in Change Management and Release Management principles, especially ITIL 4. Brush up on your knowledge of drafting policies and designing frameworks, as these will be key topics during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've established or improved Release Management practices. Highlight any successful pilot releases you've managed and how you’ve integrated with Change Enablement and Service Transition.
✨Engage Stakeholders
Think about how you’ve engaged with technology leaders and delivery teams in the past. Be ready to discuss your approach to gaining buy-in for new frameworks and how you’ve provided guidance to teams adopting new processes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you would handle risk assessments, authorisations, and scheduling for pilot releases, ensuring minimal service disruption.