At a Glance
- Tasks: Lead process transformation and enhance user experience across government services.
- Company: Join HM Revenue & Customs, a key player in UK government operations.
- Benefits: Enjoy competitive salary, career growth, and the chance to impact millions.
- Why this job: Be part of a transformative programme that modernises civil service through technology.
- Qualifications: Experience in process improvement and user-centred design is essential.
- Other info: Open to candidates from both public and private sectors.
The predicted salary is between 70000 - 85000 ÂŁ per year.
Deputy Director: Unity Programme, Process Transformation & User Experience
Deputy Director: Unity Programme, Process Transformation & User Experience
This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from HM Revenue & Customs
Deputy Director: Unity Programme, Process Transformation & User Experience
Locations: Glasgow, Leeds, Manchester, Newcastle
SCS1: Salary ÂŁ81k to ÂŁ97k
The Unity Programme supports three UK Government Departments and circa 100,000 civil servants, providing business critical HR, Finance and procurement services. The programme is responsible for establishing by 2027 a single Shared Service organisation for HM Revenue and Customs (HMRC), Department of Transport (DfT) and Ministry of Housing, Communities and Local Government (MHCLG), and their Executive Agencies and Arm’s Length Bodies, deploying cloud technologies across the functions and the Shared Service operation. As a high value and complex programme, Unity is classed as a Government Major Programme. This means the programme will be monitored and audited by HMG’s Infrastructure and Projects Authority, with regular engagement with both Cabinet Office and Treasury approvals teams.
A critical part of our technology transformation is the continued development of user experience capability and digital services within the Unity programme and this critical hire – Deputy Director of Process Transformation and User Experience. This role will work closely with peers, leading the business design activity, delivering optimised and accessible services to business and colleagues across finance, HR, payroll and procurement. This work requires close working with senior officials across the three Departments to deliver benefits from a standardised approach, and with the Director of Unity Business Services (UBS) as the programme supports business transformation. The outcome of this key activity will be informed by the technical design activity and Operational Design (OD), both pivotal in achieving programme aims.
In this role you will work collaboratively with the Programme Director, Programme Delivery Lead, Technical Delivery Lead and OD Lead, as well as the Director of UBS and Director of Unity Technical Services (UTS) who are responsible for the operational service to the three Departments. You will also deliver process optimisation with user experience throughout the transformation, driving efficiencies in service design.
Based on user research, this role will work in partnership with DfT, HMRC and MHCLG as well as Cabinet Office and HM treasury to ensure the Strategy and vision is delivered. This is a hugely exciting programme, presenting a once in a generation opportunity to ensure the UK Civil Service harnesses new technologies to transform, delivering efficient and effective corporate business services. The successful applicant will make a critical difference to business, our suppliers and customers and our employees.
Key to your success in the role will be the following skills and capabilities:
- Leadership. Operating with credibility across the cluster and the wider Civil Service (DSIT, Cabinet Office and HMT) as a Process transformation leader.
- Proven track record of successfully leading process improvement initiatives in a complex organisational environment.
- Strong analytical and problem-solving skills, with the ability to identify root causes of operational inefficiencies and develop innovative solutions.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Demonstrated leadership abilities, with experience in coaching and developing team members to achieve their full potential.
- Proficiency in process improvement methodologies such as Lean Six Sigma, Kaizen, or Business Process Reengineering.
- User experience: experience of delivering appropriate user experience throughout a large transformation to optimise benefits and achieve service standards.
- Leading on multiple projects simultaneously and prioritising tasks to deliver results at pace, planning, executing, and monitoring process improvement initiatives from conception to implementation.
As our new Deputy Director of Process Transformation and User Experience, you will ensure that the decisions that we make are aligned with the overall strategic Unity Programme road map and are fit for purpose in supporting colleagues to ensure a consistent “look and feel” across this shared services cluster. You will sit at the very heart of this high-profile transformation, ensuring that a future Civil Service becomes more effective in supporting the nation.
This role is open to public sector and private sector candidates and would suit someone with experience of working inside large scale organisations. Your work and legacy will affect millions of people and raise your profile across Government to the highest levels as an expert in Process and User Experience transformation leadership.
A background in user centred design would also benefit you in this role.
For further information/to apply please email or contact Dave Flynn on 020 8253 1806 to arrange an informal conversation.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology, General Business, and Project Management
-
Industries
Government Administration, IT Services and IT Consulting, and Non-profit Organizations
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Deputy Director: Unity Programme, Process Transformation & User Experience employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Director: Unity Programme, Process Transformation & User Experience
✨Tip Number 1
Network with professionals in the public sector, especially those involved in process transformation and user experience. Attend relevant conferences or workshops to meet potential colleagues and learn about the latest trends in the field.
✨Tip Number 2
Familiarise yourself with the Unity Programme and its objectives. Understanding the specific challenges and goals of the programme will help you articulate how your skills can contribute to its success during interviews.
✨Tip Number 3
Prepare to discuss your experience with process improvement methodologies like Lean Six Sigma or Kaizen. Be ready to provide examples of how you've successfully implemented these strategies in previous roles.
✨Tip Number 4
Showcase your leadership abilities by highlighting instances where you've coached or developed team members. This is crucial for a role that requires collaboration across various departments and levels of seniority.
We think you need these skills to ace Deputy Director: Unity Programme, Process Transformation & User Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in process transformation and user experience. Use specific examples that demonstrate your leadership skills and ability to drive efficiencies in service design.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Unity Programme. Discuss how your background aligns with the key responsibilities and skills mentioned in the job description, particularly your experience with user-centred design and process improvement methodologies.
Showcase Relevant Achievements: When detailing your work history, focus on achievements that relate to the role. Highlight any successful projects you've led that involved process optimisation or user experience enhancements, and quantify the results where possible.
Prepare for Potential Questions: Anticipate questions related to your experience in leading process improvement initiatives and your approach to user experience. Be ready to discuss specific methodologies you’ve used, such as Lean Six Sigma or Kaizen, and how they contributed to successful outcomes.
How to prepare for a job interview at HM Revenue & Customs
✨Understand the Unity Programme
Familiarise yourself with the goals and objectives of the Unity Programme. Be prepared to discuss how your experience aligns with the programme's mission to transform HR, Finance, and procurement services across multiple government departments.
✨Showcase Leadership Skills
Highlight your leadership experience, especially in process transformation. Prepare examples of how you've successfully led teams or initiatives in complex environments, focusing on your ability to inspire and develop others.
✨Demonstrate Analytical Thinking
Be ready to discuss specific instances where you've identified operational inefficiencies and implemented innovative solutions. Use metrics or outcomes to illustrate the impact of your contributions.
✨Emphasise User Experience Knowledge
Discuss your experience with user-centred design and how it has influenced your approach to process improvement. Be prepared to explain how you would ensure that user experience is prioritised throughout the transformation process.