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- Tasks: Guide teams on CRM best practices and support customisation and integration.
- Company: Leading tech firm focused on innovative CRM solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of CRM technology and make a real difference in business processes.
- Qualifications: Expertise in CRM systems and strong collaboration skills required.
- Other info: Join a dynamic team with exciting projects and career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Provide expert guidance on CRM best practices, covering market leading CRM products
- Ensure alignment of CRM capabilities with business requirements
- Support configuration, customisation, and integration activities
- Facilitate knowledge transfer to internal teams
Scope
- Work with the Platform and Product teams to advise on CRM architecture
- Work with programme teams to define products and features to be built on the CRM
- Support creation of the migration strategy
- Assist in defining workflows, automation, and reporting
- Work with business teams to define and prioritise proof of concept activities
- Gain approval for design documentation from relevant governance boards
- High-level CRM architecture, including interoperability with CCaaS and EDMS
- CRM configuration and customisation guidelines
CRM SME Architect employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM SME Architect
✨Tip Number 1
Network like a pro! Reach out to professionals in the CRM space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your previous CRM projects. This will help us demonstrate your skills and experience during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. We want you to feel confident discussing CRM architecture and best practices when it’s your turn in the hot seat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM SME Architect
Some tips for your application 🫡
Show Your CRM Expertise: When writing your application, make sure to highlight your experience with market-leading CRM products. We want to see how you've provided expert guidance in the past and how you can bring that knowledge to our team.
Align with Our Needs: Tailor your application to demonstrate how your skills align with our business requirements. We’re looking for someone who can support configuration, customisation, and integration activities, so be specific about your relevant experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points if necessary to outline your achievements and responsibilities in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM best practices and market-leading products. Brush up on how these systems can be configured and customised to meet business needs, as this will show your expertise during the interview.
✨Align with Business Requirements
Be prepared to discuss how you would ensure that CRM capabilities align with specific business requirements. Think of examples from your past experience where you successfully supported configuration or integration activities.
✨Showcase Your Collaboration Skills
Since the role involves working with various teams, highlight your ability to collaborate effectively. Prepare examples of how you’ve facilitated knowledge transfer or worked with programme teams to define products and features.
✨Prepare for Technical Questions
Expect questions about high-level CRM architecture and interoperability with CCaaS and EDMS. Brush up on these topics and be ready to discuss how you would approach defining workflows, automation, and reporting in a practical scenario.
