Change And Release Manager

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We are seeking two experienced Change & Release managers to help establish HMRC’s Release Management capability from the ground up. These roles will focus on drafting policies, designing frameworks, and piloting initial releases, laying the foundation for a scalable, enterprise-wide practice.

Key Responsibilities

Establish Release Management Capability

• Define and document HMRC’s Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates.
• Develop operating procedures and standards aligned with HMRC’s risk appetite, security requirements, and regulatory obligations.
• Pilot the framework with initial releases to validate processes and identify improvements.

Integration with Change Enablement & Service Transition

• Work closely with HMRC’s Change Enablement and Service Transition practices to design clear interaction models.
• Ensure pilot releases follow appropriate risk assessment, authorization, scheduling, and readiness checks.
• Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption.
• Support a risk‑based, proportionate approach that enables safe and frequent delivery.

Process Design & Continuous Improvement

• Design and refine end‑to‑end release processes based on lessons learned from pilot releases.
• Capture feedback, metrics, and insights to drive continuous improvement.
• Ensure processes support auditability and compliance with HMRC and cross‑government standards.

Tooling Strategy & Enablement

• Define an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines.
• Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity.

Stakeholder Engagement

• Engage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy‑in.
• Provide guidance and coaching to teams adopting the new release processes.
• Contribute to planning and coordination of early major releases.

Skills & Experience

• Proven experience in establishing or maturing Release Management practices in large, complex IT environments.
• Strong knowledge of Change Enablement (ITIL 4) and its integration with Release Management.
• Ability to design frameworks and policies from scratch and validate through pilot.
• Excellent stakeholder engagement and influencing skills.
• Experience with ITSM tooling strategies (e.g., ServiceNow).