Additional Security Information
This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.
The Role at a Glance
- Team: Tooling & Automation
- Focus: Cloud infrastructure, CI/CD, automation, and secure access
- Environment: Complex, large-scale, and collaborative
Tech Stack You’ll Support
- Cloud & OS: AWS, Linux, Windows, Networking
- CI/CD & Automation: AWX, Ansible, Jenkins, GitLab
- Security & Repos: HashiCorp Vault, Nexus, Bastion services
Key Responsibilities
- Monitor & Check: Maintain live services and complete routine operational checks.
- Investigate & Solve: Troubleshoot incidents, resolve service requests, and escalation complex issues.
- Access Control: Administer user access and onboarding requests securely.
- Documentation: Maintain clear runbooks, support procedures, and user guidance.
- Tech Changes: Support controlled technical changes, service migrations, and stabilization.
What We Are Looking For (Essential)
- Experience supporting live IT services or operational tech environments.
- Good understanding of AWS cloud, operating systems, and networking.
- Exposure to CI/CD, automation, source control, or secrets management.
- Methodical troubleshooting skills and a strong attention to detail.
- Clear communication skills to support technical and non-technical stakeholders.
- Understanding of Agile, DevOps, or ITIL ways of working.
Bonus Points For (Desirable)
- Direct experience with Jenkins, GitLab, AWX, Ansible, Nexus, or Vault.
- Experience using ServiceNow or Jira.
- Relevant certifications (Cloud, Linux, DevOps, or ITIL).
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ROLE CLOSES 19/10/26
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Infrastructure Operations Engineer in Cardiff employer: HM Revenue & Customs
At HMRC, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in a vital compliance role that shapes the future of tax administration for the UK's wealthiest individuals. Our collaborative work culture fosters professional growth and development, with access to specialist training and resources that empower employees to excel in their roles. Located at the heart of the UK’s tax authority, we provide a meaningful career path where your contributions directly impact public services and support for families across the nation.
